Guest Arrival Ambassador
vor 2 Wochen
Job Summary
We are seeking a highly skilled and experienced Guest Arrival Expert to join our team at Marriott International. As a Guest Arrival Expert, you will be responsible for ensuring a smooth and memorable arrival experience for our guests.
Key Responsibilities
- Ensure a seamless arrival and departure process for guests, including luggage service.
- Collaborate with the front office team to ensure a smooth operation during guest stays.
- Manage guest complaints and develop solutions to resolve issues.
- Maintain and build positive relationships with guests.
- Provide information about the hotel, local attractions, and excursion destinations.
- Ensure the entrance area is clean and organized.
- Work closely with all hotel departments to ensure excellent guest service.
Requirements
- Professional experience in a guest-facing role.
- Experience in the hotel industry is a plus.
- Excellent communication and interpersonal skills.
- Fluency in German and English.
- Flexibility and enthusiasm.
- Excellent manners and a well-groomed appearance.
About Us
Marriott International is a global hospitality leader, committed to providing exceptional guest experiences. We believe in hiring a diverse workforce and maintaining an inclusive culture where people are at the center. We are committed to non-discrimination on any protected basis.
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