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Guest Services Specialist
vor 3 Monaten
GUEST SERVICES SPECIALIST (M/F/D)
At Marriott International, we understand that first impressions are crucial, and you will be the face of our establishment.
Empower Yourself.
- Engage in a structured onboarding process and participate in our exclusive 'Be our Guest' initiative.
- Become part of a diverse team with flat hierarchies, swift decision-making, and regular constructive feedback.
- Access a wide range of internal and external training opportunities, personalized development plans, and excellent career advancement prospects, including potential transfers to sister properties.
- Enjoy a permanent employment contract that respects your scheduling preferences, offers predictable hours, and provides overtime compensation.
- Participate in various employee events and team-building activities to foster a strong sense of community.
- Benefit from our upsell program, holiday bonuses, appreciation rewards, employee referral incentives, and capital-forming benefits, along with discounted accommodation and dining options at over 8,000 Marriott hotels globally.
- Take advantage of numerous wellness and mental health initiatives, nutritious meals in our cafeteria, partnerships with fitness providers, and opportunities for social engagement.
Your Role.
- You will manage the check-in and check-out processes for our guests.
- Act as the primary point of contact for guest inquiries and address their needs effectively.
- Handle complaint management with professionalism and care.
- Collaborate with your team to achieve upselling targets.
- Work closely with all hotel departments to ensure seamless operations.
Your Profile.
- You possess a genuine passion for hospitality and a strong commitment to guest satisfaction.
- You are eager to grow with the organization and embrace new learning opportunities.
- You maintain composure under pressure, adeptly managing special requests and complex inquiries.
- You have completed training as a hotel specialist or have relevant experience in a similar role.
- Your excellent communication skills in both German and English set you apart.
- If you feel you may not meet every requirement, we still encourage you to reach out, as we value attitude and are willing to provide training for the right candidate.
Connect with Us.
We look forward to learning more about you and your potential contributions to our team.
Discover More.
Marriott International is an equal opportunity employer. We are dedicated to building a diverse workforce and fostering an inclusive culture where everyone is valued. We are committed to non-discrimination on any protected basis, including disability, race, religion, sexual orientation, or any other basis covered by applicable law.
