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Collections Specialist

vor 4 Wochen


Berlin, Berlin, Deutschland Sumup Vollzeit

At SumUp, we're committed to empowering small business owners to succeed. As a Collections Agent, you'll play a vital role in ensuring our merchants have the tools and information they need to repay us on time.

Key Responsibilities:

  • Deliver exceptional customer service to merchants, providing support and guidance to help them manage their finances.
  • Identify and implement effective arrears management solutions, including payment plans and debt management strategies.
  • Communicate with merchants via phone and email, providing clear and concise information about their accounts and repayment options.
  • Collaborate with the Lending Tribe team to improve our products and services, ensuring we provide the best possible experience for our merchants.
  • Proactively identify opportunities for process improvements and provide feedback to the wider Lending Tribe.

Requirements:

  • Experience in outbound customer calls and a strong understanding of compliance, risk, and support procedures.
  • Excellent communication skills in English and German, with a minimum C1 level and strong business English and German language skills.
  • Strong analytical and investigation skills, with the ability to work independently and as part of a team.
  • Patience, self-confidence, resilience, and a strong team player mentality.

Why SumUp?

  • Join a dynamic and international team with a rapid decision-making process.
  • Develop your skills and career within the Lending Tribe and wider business.
  • Enjoy a strong sense of community, with regular team events and social activities.
  • Benefit from a comprehensive package, including a corporate pension plan, BVG discounts, training budget, and more.