Business Operations Specialist

vor 1 Woche


Berlin, Berlin, Deutschland Avaloq Vollzeit

Job Title: Business Operations Specialist

Job Summary: We are seeking a highly skilled Business Operations Specialist to join our team at Avaloq. As a key member of our SaaS Operating Center, you will be responsible for ensuring stable platform operations and delivering exceptional service to our clients.

Key Responsibilities:

  • Interact with clients to assure service delivery and analyze customer requirements
  • Solve incidents/issues in the production environment and monitor application availability
  • Coordinate with the service desk and other delivery units to resolve incidents and problems
  • Perform impact analysis, troubleshooting, and involve/co-ordinate with other teams
  • Conduct high-level analysis and consolidation of new client requirements
  • Support the development team in implementing features by translating business requirements into technical requirements
  • UAT coordination and support
  • Manage end-users' expectations and other relevant stakeholders
  • Onboard new bank services in service delivery

Qualifications:

  • Proven track record of successful performance in a similar role
  • ITIL Incident, problem, and change process knowledge
  • Full professional fluency in English
  • Technical degree in IT or business-related area

Additional Information:

We offer hybrid and flexible working to maintain work-life balance and continue our fantastic Avaloq culture in our global offices. We are committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self.


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