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Team Leader Customer Service InsurTech

vor 2 Monaten

Hamburg, Hamburg, Deutschland CHECK24 Vollzeit

Overview

We are seeking a highly motivated and experienced Team Leader to join our Customer Service team at CHECK24, one of the leading online companies in Germany. As a Team Leader, you will be responsible for leading and developing a team of customer advisors, defining result-oriented processes, and focusing on operational excellence to ensure maximum customer satisfaction.

Key Responsibilities

  • Lead and recruit a team of customer advisors to provide excellent customer service for phone and written inquiries.
  • Manage daily operations, projects, and tools for automated processes to ensure seamless customer experience.
  • Monitor quality and performance targets to drive business growth and customer satisfaction.
  • Solve complex customer problems and collaborate with different departments to resolve issues efficiently.

Requirements

  • Several years of experience in leading a team in a similar role.
  • Experience in (phone) customer service, preferably in Internet, E-Commerce, or insurance.
  • Ambitious, self-driven, hands-on mentality, and willingness to take responsibility.
  • Strong leadership skills and customer-oriented mindset.
  • Fluent in German.

What We Offer

  • Long-term growth opportunities and individual development and training.
  • Attractive salary package and benefits, including free office lunch, fresh fruits, and drinks.
  • Sustainable mobility options and health programs.
  • Work-Life balance and fun team events and office amenities.
  • Modern workspace and collaborative environment.