Team Leader

Vor 5 Tagen

Hamburg, Hamburg, Deutschland Tiffany & Co. Vollzeit

Job Summary:

Tiffany & Co. is seeking a highly skilled and experienced professional to join our team as a Team Manager. As a key member of our retail team, you will be responsible for driving sales and service excellence, while maintaining operational efficiency and a high level of customer satisfaction.

Key Responsibilities:

  • Drive sales and service excellence through effective execution of sales strategies and reinforcement of business objectives.
  • Lead by example and demonstrate a strong commitment to operational excellence, ensuring quality and quantity of stock, and compliance with company policies.
  • Develop and maintain a high-performing team by providing coaching, training, and feedback, and promoting a culture of collaboration, trust, and professionalism.
  • Elevate the in-store experience by delivering exceptional customer service, ensuring a luxurious and memorable experience for all customers.
  • Deepen customer relationships by cultivating new and existing customer bases through personalized interactions and driving business through key product pillars.

Requirements:

  • Previous retail or luxury retail experience, or relevant customer-related experience.
  • Experience in people management, sales generation, and achievement of sales results.
  • Flexibility to work in various roles based on business needs, including evenings, weekends, and holidays.
  • Excellent communication and interpersonal skills, with the ability to positively motivate staff and build relationships.
  • Proficiency in Microsoft Office and Point of Sales (POS) systems.
  • Awarded gemological certification relevant to the country of work (preferred).
  • Business proficiency in German and English, with additional languages advantageous.

About Tiffany & Co.:

Tiffany & Co. is a leader in the luxury retail industry, known for its commitment to innovation, collaboration, and positive people. We offer excellent rewards, benefits, and training and development opportunities to our employees, who are passionate about luxury, sales, and customer service.

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