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Help Desk Support Specialist

vor 2 Monaten


Wiesbaden, Hessen, Deutschland PZI International Solutions, Inc. Vollzeit
PZI Group Job Description

We are seeking a highly skilled Help Desk Support Specialist to join our team at IMCOM -E HQ in Wiesbaden, Germany.

Job Summary

The successful candidate will provide technical support for desktops, laptops, printers, and scanners in an enterprise setting. They will also be responsible for processing account requests, maintaining user and computer accounts, and troubleshooting issues.

Key Responsibilities
  • Provide technical support for Microsoft Windows NIPR/SIPR desktops, laptops, printers, and scanners
  • Process NIPR, SIPR, and VPN account requests
  • Maintain NIPR and SIPR Microsoft Active Directory user and computer accounts
  • Coordinate with the ETNOSC AD Team or the ESD to troubleshoot issues
  • Install and configure Army NIPR/SIPRNet images on computers
  • Perform hardware/software additions, moves, and changes
  • Support VTC requirements as necessary
  • Participate in mobility administration as needed
  • Analyze system faults, troubleshoot, and run diagnostic tests on hardware
  • Provide weekly and monthly status reports
Requirements
  • IAT II (Security+) certification
  • 2 years of experience in system administration and technical support
  • Knowledge of Windows 10, Microsoft Active Directory, and Storage Area Network administration
  • Excellent communication and customer service skills
What We Offer

PZI Group offers a competitive salary and benefits package, as well as opportunities for professional growth and development.