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Product Support Specialist

vor 2 Monaten


Frankfurt am Main, Hessen, Deutschland Ubique Systems Vollzeit
Job Title: Product Support Manager

Location: Frankfurt, Germany

Type: FTC contract

Job Summary

Ubique Systems is seeking a highly skilled Product Support Manager to join our team. As a key member of our Customer Service department, you will be responsible for providing technical support and service to our national and international customers.

Key Responsibilities
  • Support national and international customers with technical issues and concerns
  • Manage workpackages and ensure timely completion of tasks
  • Develop and coordinate support service concepts for systems, devices, and test equipment
  • Conduct training courses for customers and internal teams
  • Maintain repair files, documentation, and evaluate their effectiveness
  • Create failure statistics and derive remedial measures to improve support services
  • Manage project/program activities after series production ends
Requirements
  • Independent and systematic approach to work
  • Quality and responsibility awareness
  • High willingness to learn, curiosity, and ability to work in a team