Product Support Specialist

vor 4 Wochen

Frankfurt am Main, Hessen, Deutschland Board Vollzeit

At Board, we empower businesses to optimize their resources, drive growth, and ensure profitability through our advanced financial and operational planning solutions.

We're looking for a highly analytical and self-motivated Product Support Specialist (L3) to join our Support Team. As a key member of our team, you will work closely with our customers and business partners to enable their success using the Board Platform.

As a Product Support Specialist, you will acquire deep and extensive platform knowledge to become a Board platform ambassador and primary technical point of contact, both internally and externally. You will deliver value to our customers by maintaining a high level of technical skills and proactivity in problem-solving.

Level 3 is in charge of investigating complex incidents happening to our customers. These issues can occur both on the front-end/back-end components and require a deep knowledge of the Board platform to carry on any troubleshooting and resolution activity.

Thanks to a product at the technological forefront of its market, Board has enabled more than 3000 companies worldwide to effectively deploy Business Intelligence, Corporate Performance Management and Predictive Analytics applications on a single platform.

Key Responsibilities

  • Investigating issues raised by Board users while using mission critical solutions.
  • Work on open product related cases while focusing on root cause analysis and troubleshooting.
  • Communicate with customers via ticketing platform on a daily basis.
  • Regularly communicate progresses and statuses of investigations and fixes to several stakeholders.
  • Research and document issues as Knowledge Base articles.
  • Attend and support implementation projects onsite when required.
  • Collaborate with different Board teams to resolve highly complex technical issues related to solution deployment.
  • Meet Board's Premium Support obligations to customers and ensure adherence thereto.

Requirements

  • Bachelor's/Master's degree in Management Information Systems (MIS), Computer Science, Mathematics, or any relevant field.
  • First experience with SaaS and Enterprise Performance Management (EPM) software.
  • First experience working in a customer support role using a case management platform.
  • Experience with Client/Server Operating Systems and Cloud solutions.
  • Knowledge of Network Management advantageous.
  • Familiarity with SQL and ODBC data source connections will be a plus.
  • Quick learner with the ability to understand and learn complex systems communicating with different stakeholders.
  • Ability to work against tight deadlines within an exciting environment.
  • Strong skills and passionate in critical thinking, decision making, problem solving, and attention to details.
  • Excellent written and verbal communication skills.
  • Very good German and English knowledge, Spanish knowledge not a must.

  • Product Support Specialist

    vor 3 Wochen

    Frankfurt am Main, Hessen, Deutschland Board Vollzeit

    At Board, we empower businesses to make informed decisions with our cutting-edge technology. As a Product Support Specialist, you will be part of a team that drives customer success and satisfaction.Key Responsibilities:Investigate and resolve complex technical issues related to the Board Platform.Collaborate with customers and internal teams to deliver...

  • Technical Support Specialist

    vor 4 Wochen

    Frankfurt am Main, Hessen, Deutschland SAJ Digital Energy GmbH Vollzeit

    Key ResponsibilitiesAs a Technical Support Specialist at SAJ Digital Energy GmbH, you will be responsible for providing top-notch support to our customers and installers. This includes resolving technical issues via phone and email, generating cases in our CRM to track and resolve customer enquiries, and answering technical product enquiries.Key...

  • Digital Product Management Specialist

    vor 4 Wochen

    Frankfurt am Main, Hessen, Deutschland Zero to One search Vollzeit

    Job Title: Digital Product Management SpecialistAbout the Role:We are seeking a skilled Digital Product Management Specialist to join our team at Zero to One search. As a Digital Product Management Specialist, you will be responsible for the technical management of our Banking App, working closely with the IT development team, external partners, and...

  • Technical Support Specialist

    vor 4 Wochen

    Frankfurt am Main, Hessen, Deutschland OVHcloud Vollzeit

    Technical Support RoleAs a Technical Support Specialist at OVHcloud, you will be part of the CCO Department, responsible for providing high-quality technical support to customers worldwide. You will be the primary point of contact for customers, assisting them with the use of our cloud products and services.Main ResponsibilitiesProvide technical assistance...

  • Product Formulation Specialist

    vor 4 Wochen

    Frankfurt am Main, Hessen, Deutschland DöhlerGroup Vollzeit

    About the RoleWe are seeking a highly skilled Product Formulation Specialist to join our team at DöhlerGroup. As a key member of our product development team, you will be responsible for developing new formulations and concepts for the bakery and confectionery sector.Key ResponsibilitiesDevelop new product formulations and concepts for the bakery and...

  • Marketing Product Specialist

    vor 1 Woche

    Frankfurt am Main, Hessen, Deutschland Société Générale Assurances Vollzeit

    Sales and Marketing Product Specialist - a key role in Société Générale AssurancesAbout the roleWe are seeking a skilled Marketing Product Specialist to join our team in Frankfurt am Main, Germany. As a Product Development Specialist in Sales and Marketing, you will play a crucial role in the preparation of marketing materials for client meetings and...

  • IT Trading Support Specialist

    vor 4 Wochen

    Frankfurt am Main, Hessen, Deutschland Société Générale Assurances Vollzeit

    At Société Générale Assurances, we are seeking a highly skilled IT Trading Support Specialist to join our Equity Derivatives team. The successful candidate will be responsible for maintaining and developing IT tools that improve the quality and profitability of the trading team.The ideal candidate will have a strong background in IT and a keen interest...

  • Currency Management Product Specialist

    vor 4 Wochen

    Frankfurt am Main, Hessen, Deutschland State Street Corporation Vollzeit

    About the RoleState Street Global Markets is seeking an experienced product specialist to serve as lead client services and relationship manager for mandates papered with SSBI GMBH for its Currency Management offering. The role's primary focus is on managing, servicing, and growing existing client relationships. This includes account setup and onboarding...

  • Product Formulation Specialist

    vor 3 Wochen

    Frankfurt am Main, Hessen, Deutschland DöhlerGroup Vollzeit

    About the RoleWe are seeking a highly skilled Product Formulation Specialist to join our team at DöhlerGroup. As a key member of our product development team, you will be responsible for developing new formulations and concepts for the bakery and confectionery sector.Key ResponsibilitiesDevelop new product formulations and concepts for the bakery and...

  • Technical Support Specialist

    Vor 7 Tagen

    Frankfurt am Main, Hessen, Deutschland OVHcloud Vollzeit

    As an OVHcloud Technical Support Specialist, you will provide quality technical assistance to our customers worldwide. You will be responsible for handling customer inquiries, troubleshooting issues, and providing solutions to technical problems.Main ResponsibilitiesManage customer support requests via various channelsConduct technical diagnoses and provide...

  • Product Specialist in Biopharma

    vor 3 Wochen

    Frankfurt am Main, Hessen, Deutschland Agilent Vollzeit

    About the RoleWe are seeking a highly motivated Product Specialist to champion our chemistries portfolio for the biopharma/biotech market in the DACH region.As a key member of our team, you will drive and develop this market by building strong relationships with customers, collaborators, and colleagues. Working closely with business development, you will...

  • Atmosphere Product Specialist

    Vor 4 Tagen

    Frankfurt am Main, Hessen, Deutschland EUMETSAT Vollzeit

    Job SummaryEUMETSAT, a leading international organization in the field of meteorology and climate research, is seeking an experienced Atmosphere Product Specialist to join their team. This exciting opportunity involves working on the development, implementation, and validation of advanced atmospheric products from Sentinel-3 optical observations.About...

  • Product Formulation Specialist

    vor 3 Wochen

    Frankfurt am Main, Hessen, Deutschland DöhlerGroup Vollzeit

    About the RoleWe are seeking a highly skilled Product Formulation Specialist to join our team at DöhlerGroup. As a key member of our product development team, you will be responsible for developing new formulations and concepts for the bakery and confectionery sector.Key ResponsibilitiesDevelop new product formulations and concepts for the bakery and...

  • IT Support Specialist

    vor 4 Wochen

    Frankfurt am Main, Hessen, Deutschland wu personal GmbH Vollzeit

    IT Support SpecialistWir suchen einen erfahrenen IT Support Specialist, der unsere Kunden in Frankfurt am Main unterstützt. Als Teil unseres Teams werden Sie Kundenanfragen bearbeiten, Störungen analysieren und Lösungen finden.AufgabenKundenanfragen bearbeitenStörungen analysierenLösungen findenKenntnisseAusbaufähige IT KenntnisseIdealerweise Erfahrung...

  • IT Support Specialist

    vor 3 Wochen

    Frankfurt am Main, Hessen, Deutschland AXA Investment Managers Vollzeit

    About the RoleWe are seeking an IT Support Specialist to join our team at AXA Investment Managers. As an IT Support Specialist, you will be responsible for providing technical expertise and support to our employees in Germany. Your primary focus will be on managing and maintaining our IT infrastructure, including Active Directory, permissions, and Exchange...

  • Product Presentation Specialist

    vor 4 Wochen

    Frankfurt am Main, Hessen, Deutschland BERSHKA Vollzeit

    Product Presentation Specialist - Bershka FrankfurtWe are seeking a highly skilled Product Presentation Specialist to join our team at Bershka Frankfurt. As a key member of our store team, you will be responsible for creating visually appealing product presentations that showcase our products in the best possible light.Key Responsibilities:Develop and...

  • Product Specialist in Biopharma

    vor 4 Wochen

    Frankfurt am Main, Hessen, Deutschland Agilent Vollzeit

    About the RoleWe are seeking a highly motivated Product Specialist to champion our chemistries portfolio for the biopharma/biotech market in the DACH region.As a key member of our team, you will drive and develop this market by building strong relationships with customers, collaborators, and colleagues.Working closely with business development, you will...

  • Investment Solutions Specialist

    vor 4 Wochen

    Frankfurt am Main, Hessen, Deutschland BNP Paribas Wealth Management Vollzeit

    Investment Solutions SpecialistWe are seeking a highly motivated and detail-oriented Investment Solutions Specialist to join our team at BNP Paribas Wealth Management. As an Investment Solutions Specialist, you will be responsible for supporting the team lead in preparing client meetings and marketing our product offerings. You will also assist in the...

  • IPTV Network Support Specialist

    vor 2 Wochen

    Frankfurt am Main, Hessen, Deutschland ConfiARTE Vollzeit

    ConfiARTE seeks an IPTV Network Support Specialist to join their team in a Deutsche Telekom project in Germany.Key Responsibilities• Provide technical support for IPTV applications and products.• Troubleshoot and resolve IPTV-related issues, including logging and root cause analysis.• Communicate with customers to address technical concerns.• Ensure...

  • IT Support Specialist

    vor 4 Wochen

    Frankfurt am Main, Hessen, Deutschland AXA Investment Managers Vollzeit

    About the RoleWe are seeking an IT Support Specialist to join our team at AXA Investment Managers. As an IT Support Specialist, you will be responsible for providing technical support to our employees, managing and maintaining our IT infrastructure, and ensuring the smooth operation of our computer systems.Key ResponsibilitiesProvide technical support to...