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Operations Manager, Munich Office
vor 1 Monat
We are seeking an experienced Operations Associate to join our Munich team. As a key member of our operations team, you will be responsible for enhancing our fleet, coordinating teams in the warehouse and field, and serving as a local point of contact to understand the needs of our riders.
Key Responsibilities- Hire, train, and provide coaching to Mechanics and Fleet Support staff responsible for deploying and retrieving our shared electric vehicles
- Create a safe, compliant, and efficient warehouse environment that supplies a fully operational fleet of vehicles for Munich, Germany
- Develop new processes and best practices to drive operational excellence within the warehouse
- Collaborate with cross-functional teams on operations projects that identify expansion opportunities within your region(s)
- Define and monitor KPIs that measure the profitability, revenue, and operational performance of your market(s)
- Provide complaint management and customer incident investigation support
- Partner with the local Government Relations representative to manage key Legal, Regulatory, and Safety issues
- Maintain positive relationships between customers, regulators/city officials, employees, and Lime management
- 1-3 years of professional work experience; ideally 1+ year of experience within an Operations position
- Experience leading teams or groups preferred
- Demonstrated expertise with the Munich region and ability to anticipate operational needs and/or challenges within this area
- Grit and an entrepreneurial spirit with the ability to work in an ambiguous environment
- High-energy and sound decision maker with the ability to make data-based decisions with a cost-focused mindset
- Fluent verbal and written English & German language skills
- Familiarity with Excel and Google Sheets (Tableau & SQL knowledge would be a bonus) with the ability to navigate and draw inference from data
- Excellent communication and stakeholder management skills
Competitive salary: €60,000 - €80,000 per annum, based on experience
Performance-based annual bonus and pre-IPO equity
Health and wellness offerings for all team members starting day one, including access to top-tier fitness and mindfulness apps
Flexible vacation policies with ample paid holidays tailored to country of residence
Fully-paid leave following the birth or adoption of a child and financial, medical, and educational support for Limers pursuing parenthood
Support for retirement and financial goals with unlimited access to financial advisors
Unlimited, complimentary use of our vehicles in hundreds of cities around the world
Professional growth opportunities through quarterly learning days and top-tier tools
Culture of belonging with Employee Resource Groups that engage and promote cultural awareness and DEI training across all functions
Consistent recognition of great work through meaningful rewards and career advancements