Customer Success Manager

Vor 3 Tagen

Düsseldorf, Nordrhein-Westfalen, Deutschland Cognigy Vollzeit
About Cognigy

Cognigy is a market leader in Conversational AI, empowering enterprises to deliver exceptional customer experiences through our cutting-edge technology. Our low-code platform, enhanced with Generative AI, enables businesses to rapidly respond to market changes and exceed customer expectations.

Job Summary

We are seeking a highly skilled Customer Success Manager to join our global team. As a key member of our organization, you will be responsible for driving measurable business outcomes for our customers, ensuring their success and satisfaction with our solutions.

Key Responsibilities
  • Leverage your expertise in enterprise software solutions to guide customers in strategically utilizing Cognigy's technology, enhancing the value of their investment through innovative AI use cases.
  • Expertly identify customer needs through structured discovery processes and ensure timely coordination and implementation of solutions.
  • Provide authoritative assessments and advice on our solutions, engaging in detailed technical discussions to elucidate the impact and value of technical features.
  • A master in high-level dialogue, engaging directly with enterprise executives to articulate the strategic business value of our solutions and influence top-tier decision-makers.
  • Define and track customer success metrics, using data to inform strategies and report on the value delivered to the customer and the business.
  • Design and implement effective customer retention strategies, including regular executive business reviews and customized engagement plans to minimize churn.
  • Craft compelling sales proposals for products and services, strategically aligning them with customer goals and negotiating terms that benefit both the customer and our company.
  • Encourage and facilitate the development of customer advocates through case studies, testimonials, and referrals, contributing to the company's market reputation and growth.
  • Work in close synergy with sales and technical teams to drive customer loyalty and satisfaction, ensuring a cohesive approach to long-term customer success.
Requirements
  • At least 5 years of experience in the software industry as a Customer Success Manager, with a proven track record of driving measurable business outcomes for customers.
  • A deep understanding of strategic business value in the software industry, including familiarity with industry benchmarks and the ability to guide customers in setting and achieving ROI-driven objectives.
  • Exceptional communication skills, both written and oral, with the ability to articulate complex solutions clearly to customers.
  • Empathetic to customer needs, with the ability to employ a user-centric approach to ensure a seamless customer experience.
  • An analytical and structured approach to problem-solving, with experience using CRM platforms, Customer Success tools, and data analysis software to prioritize and track value-driving activities.
  • Fluency in German and English is essential.
  • A personal alignment with our company's values and culture, contributing positively to our work environment.
Growth Potential

Cognigy is committed to your professional growth, offering significant opportunities for career development, including access to ongoing training and involvement in high-impact projects.

Benefits

We offer a range of benefits, including an attractive and performance-oriented salary, company pension scheme, 25 days paid leave, and flexible working options.

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