Customer Success Manager

Vor 3 Tagen

Frankfurt am Main, Hessen, Deutschland OVHcloud Vollzeit

About the Role

We are seeking a highly skilled Customer Success Manager to join our team at OVHcloud. As a key member of our customer-facing team, you will be responsible for ensuring the adoption and satisfaction of our customers.

Your Key Responsibilities

  • Build and maintain strong, trustworthy relationships with your portfolio of customers.
  • Work closely with cross-functional teams to ensure customer needs are incorporated into product development.
  • Act as an advocate for the customer within OVHcloud, driving customer loyalty and reducing churn.
  • Provide training and resources to help customers get started with our products and services.
  • Assist customers in adopting or growing their usage of OVHcloud's services, reducing time to value from their investment.

Your Future Impact

In 6 months, you will have completed onboarding and training, managed a portfolio of customers, and monitored action plans and results. You will also contribute to internal projects and team meetings.

In 1 year, you will have developed and enforced customer interactions, become a CSM Referent, led international OVHcloud initiatives, and undertaken loyalty initiatives with the product and marketing team.

Requirements

  • Customer-centric approach with demonstrable experience in customer-facing interactions.
  • Experience in the Information Technology field, with knowledge of cloud, network, operating systems, storage, and/or virtualization.
  • Strong interpersonal skills, including diplomacy, eloquence, enthusiasm, and commercial flair.
  • Communication skills in German (C1) and English (B2 level required).
  • Dedicated and able to have a positive impact on internal and external contacts.
  • Able to evaluate and control risk, and manage conflict situations.
  • Organized, disciplined, and team-oriented.
  • Able to collaborate with cross-functional teams and take initiative.
  • Curious mind and comfortable with financial concepts, communication, and CRM.

Plus

  • Vertical and sector knowledge.
  • ITIL certification.

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