Head of Customer Success
vor 13 Stunden
", "p": "As the Head of Customer Success, you will play a crucial role in scaling our company to become the #1 craftsman software in Europe. Your mission is to build and develop our strong Customer Success team, ensuring all decisions are data-driven, and working closely with our Revenue Operations team. You will also work closely with the Product team to ensure they have a deep understanding of customer experiences and issues, enabling the development of practical solutions.
", "ul": [{"li": "Scale the Customer Success team and lead the hiring of new colleagues."}, {"li": "Be responsible for onboarding and knowledge sharing, ensuring team efficiency, quality, and customer satisfaction through regular interactions."}, {"li": "Manage daily tasks, including team member coordination and vacation planning."}], "h3": "Key Responsibilities:
", "ul": [{"li": "Ensure all decisions within the Customer Success team are data-driven."}, {"li": "Leverage insights to guide strategic decisions that enhance customer satisfaction and team performance."}, {"li": "Collaborate closely with the Revenue Operations team to gather, analyze, and interpret relevant data."}, {"li": "Ensure the team consistently operates with accurate and actionable information."}], "h3": "Cross-Functional Collaboration with the Product Team:
", "ul": [{"li": "Foster close collaboration with the Product team to align on customer needs and experiences."}, {"li": "Ensure the Product team has a deep understanding of customer feedback and challenges."}, {"li": "Assist in requesting and analyzing the right usage data to inform product decisions."}], "h3": "Performance Monitoring and Reporting:
", "ul": [{"li": "Work closely with senior management, including the founders (CEO, CPO), VP of Revenue, and Head of Sales, to ensure customer success strategies are fully integrated with company-wide goals."}, {"li": "Establish KPIs and other performance metrics in collaboration to measure the success of Customer Success activities and monitor these metrics to track performance."}], "h3": "What We Offer:
", "ul": [{"li": "A dynamic and fast-paced startup environment with a flat hierarchy."}, {"li": "Opportunities for growth and professional development."}, {"li": "A competitive salary between €65,000 and €95,000 per year, depending on experience."}, {"li": "A relocation bonus available."}, {"li": "Top-tier technology, including the latest Apple devices."}, {"li": "A Virtual Employee Stock Ownership Plan (VESOP) to ensure our team shares in our success."}, {"li": "Benefits, including memberships to Urban Sports Club, benefits from Deutschland Card, top-notch coffee, refreshing beers, other beverages, and regular team events."}], "h3": "Requirements:
", "ul": [{"li": "Proven experience within a fast-paced startup environment."}, {"li": "Practical knowledge in a leadership role."}, {"li": "Data-driven and customer-centric approach."}, {"li": "Proven track record of managing large teams."}, {"li": "Lead by example, demonstrating courage in making difficult decisions."}, {"li": "Entrepreneurial mindset with the ability to adapt quickly and drive significant results in a dynamic environment."}, {"li": "Fluent in German and English."}], "h3": "Performance Expectations:
", "ul": [{"li": "Support the entry into new markets, ensuring the organization is prepared and positioned for success."}, {"li": "Drive the successful implementation of strategic initiatives and roadmaps."}, {"li": "Foster a growth mindset and hands-on culture across the organization."}, {"li": "Enable operational excellence and remove barriers to efficiency."}, {"li": "Lead by example and represent our values and culture."}], "h3": "Why Plancraft GmbH?
", "p": "Join us for a mission that matters.
", "ul": [{"li": "Our Team: We are a team of passionate, committed individuals who are determined to realize our vision."}, {"li": "Influence: Take direct responsibility and have a say in a flat-hierarchy company."}, {"li": "Dynamics: Experience the agility of a startup in its early days, learn continuously, and build tomorrow's craftsman software today."}, {"li": "Growth: We foster a culture of direct feedback, continually exchanging knowledge and using today's lessons to shape tomorrow's success."}, {"li": "Top-Tier Technology: Utilize the latest Apple devices provided to keep you at the forefront of technology."}, {"li": "Location: Our central office is located in Hamburg's vibrant Schanze district."}, {"li": "Entrepreneurial Spirit: We believe in fostering entrepreneurial spirit and offer an attractive Virtual Employee Stock Ownership Plan (VESOP) to ensure our team shares in our success."}, {"li": "Benefits: Enjoy perks like memberships to Urban Sports Club, benefits from Deutschland Card, top-notch coffee, refreshing beers, other beverages, and regular team events."}, {"li": "Relocation bonus available."}]}
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Head of Customer Success and Growth
Vor 3 Tagen
Hamburg, Hamburg, Deutschland Plancraft GmbH VollzeitAbout the RoleWe are seeking a seasoned Customer Success and Growth professional to lead our Customer Success Team and drive business expansion. As the Head of Customer Success and Growth, you will play a critical role in scaling our company to become the leading contractor operating system in Europe.Key ResponsibilitiesTeam Leadership and Development: Scale...
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Head of Customer Success and Growth
Vor 3 Tagen
Hamburg, Hamburg, Deutschland Plancraft GmbH VollzeitAbout the RoleWe are seeking a seasoned Customer Success and Growth professional to lead our Customer Success Team and drive business expansion. As the Head of Customer Success and Growth, you will play a critical role in scaling our company to become the leading contractor operating system in Europe.Key ResponsibilitiesTeam Leadership and Development: Scale...
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Head of Customer Success and Growth
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Head of Customer Success and Growth
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Hamburg, Hamburg, Deutschland Plancraft GmbH VollzeitAbout the RoleWe are seeking a highly skilled and experienced professional to lead our Customer Success team and drive the expansion of our customer base. As the Head of Customer Success and Growth, you will play a critical role in scaling our business and ensuring the long-term success of our customers.Key ResponsibilitiesTeam Leadership and Development:...
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Head of Customer Success
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Customer Success Lead
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Customer Success Lead
vor 4 Wochen
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Customer Success and Expansion Leader
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Hamburg, Hamburg, Deutschland Plancraft GmbH VollzeitAbout the RoleWe are seeking a seasoned Customer Success professional to lead our Customer Success Team and drive growth through strategic initiatives and roadmaps. As the Head of Customer Success and Growth, you will play a crucial role in scaling our company to become the leading contractor operating system in Europe.Key ResponsibilitiesTeam Leadership and...
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