Customer Service Representative
Vor 4 Tagen
About Us
CosmosDirekt is a leading insurance company in Germany, offering a wide range of life, health, and accident insurance products. As a part of the international Generali Group, we are committed to providing excellent customer service and support to our clients.
The Job
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, handling their inquiries, and resolving any issues that may arise.
Key Responsibilities
- Provide excellent customer service to clients via phone, email, and in-person
- Handle customer inquiries and resolve issues in a timely and professional manner
- Work closely with internal teams to resolve complex customer issues
- Develop and maintain a deep understanding of our insurance products and services
- Meet or exceed customer satisfaction targets
Requirements
- High school diploma or equivalent required; degree in a related field preferred
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Strong problem-solving and analytical skills
- Proficiency in Microsoft Office and other software applications
What We Offer
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
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