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Customer Service Representative
vor 2 Monaten
We are seeking a highly motivated and customer-focused individual to join our team at AXA Customer Care GmbH as a Customer Service Representative.
About the Role:
- Provide exceptional customer service to AXA clients via phone, addressing their inquiries and resolving their issues in a timely and professional manner.
- Develop and maintain a deep understanding of AXA's insurance products and services to effectively communicate their benefits and features to clients.
- Work collaboratively with internal teams to ensure seamless customer experiences and resolve complex issues.
- Participate in ongoing training and development to enhance knowledge and skills, staying up-to-date on industry trends and best practices.
Requirements:
- Excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues.
- Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues.
- Proficiency in Microsoft Office and other relevant software applications.
- High school diploma or equivalent required; degree in a related field preferred.
What We Offer:
- A dynamic and supportive work environment with opportunities for growth and development.
- A competitive salary and benefits package, including health insurance, retirement plan, and paid time off.
- The chance to work with a leading insurance company and make a meaningful impact on customers' lives.
