Customer Service Representative
Vor 6 Tagen
We are seeking a highly skilled and experienced Customer Service Representative to join our team at Tektronix. As a key member of our Service Desk, you will be responsible for providing exceptional customer service and support to our clients in Germany.
Key Responsibilities- Handle customer inquiries and resolve issues in a timely and professional manner.
- Work closely with our logistics and technical teams to ensure seamless communication and resolution of customer requests.
- Monitor and manage customer complaints, ensuring prompt and effective resolution.
- Collaborate with our finance department to ensure accurate invoicing and payment processing.
- Contribute to the development and implementation of customer service procedures and policies.
- Participate in continuous improvement initiatives to enhance customer satisfaction and experience.
- Minimum two years of experience in customer support or a related field.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
- Fluent German and English language skills, with the ability to communicate complex technical information in a clear and concise manner.
- Basic technical knowledge of test and measurement products, with a willingness to learn and develop skills.
- Ability to work in a fast-paced environment, with a strong attention to detail and organizational skills.
As a Customer Service Representative at Tektronix, you will have the opportunity to work with a dynamic and innovative team, contributing to the delivery of exceptional customer service and support. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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