Customer Service Manager
vor 1 Woche
About the Role
Vestas is seeking a highly skilled Customer Manager to join our team in the Offshore Service Operations organisation. As a Customer Manager, you will be responsible for ensuring a fantastic customer experience when receiving services from Vestas under a service agreement.
Key Responsibilities
- Building and maintaining great customer relationships based on trust and value creation
- Providing quotations for additional services by working with operational and technical stakeholders
- Identifying and driving additional sales opportunities and contract renewals, which create value for both customers and Vestas
- Managing defect warranty obligations, including assessment of technical reports
- Facilitating regular customer meetings, maintaining action logs, preparing formal correspondence, and delivering customer reports
- Handling incoming customer queries and coordinating internal subject matter expert input to address the request
- Providing internal reporting to relevant stakeholders, including contractual risk management, invoicing status, and revenue collection
Requirements
- Educational qualification at Bachelor's or Master's level within a commercial or technical field
- Minimum 5 year's experience as customer manager or similar managing service contracts in a complex organisation
- Fluency in English
What We Offer
Vestas offers an exciting job with great opportunities for professional and personal development in an inspiring, hard-working, and international work environment in the renewable energy sector. We highly value initiative, responsibility, and the right balance between creativity and quality in all solutions.
Additional Information
The position could be based in any of the following locations: Hamburg (DE), Aarhus (DK), IJmuiden (NL), Oostende (BE), Edinburgh (GB)
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