Strategic Customer Advocate

Vor 3 Tagen


Berlin, Berlin, Deutschland Insider Vollzeit
Job Description

As a Strategic Customer Advocate at Insider, you will be the face of our company to our clients, bridging their needs with our technology. Your role will involve helping clients understand their requirements and match them with our features and products that align with their goals.

Key Responsibilities:
  • You will work closely with clients to identify opportunities for growth and develop strategies to meet their objectives.
  • Collaborate with our data team and product specialists to provide technical support and ensure seamless integration of our technology.
  • Maintain key account plans to boost value added to clients' organizations.
  • Proactively share market insights and trends with your team to enhance customer experience.
  • Foster trusted relationships with clients to guarantee their satisfaction with our services.
  • Prioritize and drive resolution on escalated customer issues.
  • Become a champion for new product ideas and contribute to shaping our product roadmap.
Requirements:
  • A degree in Business, Marketing, Engineering, or related fields.
  • Digital marketing experience in a client-facing role is essential.
  • Strong communication skills, both written and verbal, with excellent phone etiquette and active listening.
  • Self-motivation, tech-savviness, and creative problem-solving skills.
  • A keen eye for detail and passion for testing and improving outreach effectiveness.
  • The ability to thrive in a fast-paced startup environment.
  • A solid understanding of basic web concepts and digital marketing.
What We Offer:
  • An opportunity to work in an international, diverse, and inclusive environment.
  • Access to a limitless network across the globe.
  • The chance to become a Shareowner through our Shareowner System.
  • A competitive salary of $85,000 per year, commensurate with experience, plus benefits.
  • Ongoing training and development opportunities to enhance your skills.
  • A dynamic team environment with regular activities and no dress code policy.


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