IT Support Specialist

vor 4 Wochen

Erfurt, Thüringen, Deutschland IKK classic Vollzeit

Position Overview: We are seeking a part-time/full-time IT Support Specialist with a background in computer science to join our dedicated team at IKK classic, the leading guild health insurance fund in Germany.

About Us: At IKK classic, our commitment to the health of our policyholders drives our operations. With over 6,500 employees, we foster a collaborative environment that emphasizes flexibility, creativity, and professional growth.

Key Responsibilities:

  • Provide second-level support by diagnosing and resolving IT-related issues in both hardware and software.
  • Manage incoming support requests through our ticketing system, ensuring proper documentation, categorization, and prioritization.
  • Oversee asset and configuration management for IT workstation devices.
  • Install and update operating systems on laptops and other devices.
  • Coordinate the rollout and decommissioning of IT equipment across various locations.

Qualifications:

  • A completed degree in computer science, business informatics, or IT management, or equivalent vocational training with further qualifications.
  • In-depth knowledge of integrating IT into organizational workflows and expertise in IT service management.
  • Proficient in Office software and familiar with IKK standard applications and relevant add-ons.
  • Possession of a valid class B driving license.

What We Offer:

  • Flexible working arrangements to promote a balanced work-life experience.
  • Attractive compensation based on public sector pay scales, including family allowances.
  • Additional benefits such as vacation and Christmas bonuses, along with a robust pension scheme.
  • Opportunities for professional development, including access to our online training platform.

Diversity and Inclusion: As an inclusive employer, we value diversity and are committed to providing equal opportunities for all candidates, including those with disabilities.

All positions, whether managerial or non-managerial, can be offered on a part-time basis.

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