IT Support Specialist
vor 4 Wochen
Are you looking for a new challenge in the IT sector? We have an exciting opportunity for a 1st Level Support role at GULP – experts united. As a key member of our team, you will be responsible for providing top-notch support to our business customers.
Your Key Responsibilities:
- Respond to customer inquiries and faults in a timely and professional manner.
- Identify and resolve technical issues, providing solutions and workarounds as needed.
- Collaborate with internal teams to optimize operating processes and structures.
- Document customer interactions and fault reports for future reference.
- Provide exceptional customer service, ensuring a positive experience for our clients.
Your Profile:
- Completed apprenticeship in the IT sector or equivalent experience.
- First-hand experience in 1st level support is a plus.
- Strong knowledge of Microsoft operating systems and excellent communication skills.
- Fluency in German and English, with a high level of customer orientation.
- Initiative, quick comprehension, and a strong willingness to learn.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for growth and professional development.
- A competitive salary structure based on qualifications and experience.
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