Aktuelle Jobs im Zusammenhang mit Customer Experience Innovation Lead - Berlin, Berlin - diva-e

  • Technical Lead

    vor 2 Wochen

    Berlin, Berlin, Deutschland Lufthansa Innovation Hub GmbH Vollzeit

    About the RoleWe are seeking a highly skilled Technical Lead to join our team at the Lufthansa Innovation Hub GmbH. As a Technical Lead, you will be responsible for leading innovation projects from concept to delivery, working closely with our Venture Managers to identify and develop new business opportunities.Key Responsibilities:Develop and implement...

  • Assistant Store Manager

    vor 2 Monaten

    Berlin, Berlin, Deutschland Canada Goose Vollzeit

    Job SummaryWe are seeking a highly skilled Assistant Store Manager to join our team at Canada Goose. As a key member of our retail leadership team, you will be responsible for delivering exceptional customer experiences, driving sales growth, and leading a high-performing team.Key ResponsibilitiesLead by example, demonstrating a passion for customer service...

  • Assistant Store Manager

    vor 2 Monaten

    Berlin, Berlin, Deutschland Canada Goose Vollzeit

    Job SummaryWe are seeking a highly skilled Assistant Store Manager to join our team at Canada Goose. As a key member of our retail leadership team, you will be responsible for delivering exceptional customer experiences, driving sales growth, and leading a high-performing team.Key ResponsibilitiesLead by example, demonstrating a passion for customer service...

  • Technical Lead

    vor 2 Wochen

    Berlin, Berlin, Deutschland Lufthansa Innovation Hub GmbH Vollzeit

    About the RoleWe are seeking a highly skilled Technical Lead to join our team at the Lufthansa Innovation Hub GmbH. As a Technical Lead, you will be responsible for leading innovation projects from concept to delivery, working closely with our Venture Managers to identify and develop new business opportunities.Key Responsibilities:Lead the technical...

  • Technical Lead

    vor 2 Wochen

    Berlin, Berlin, Deutschland Lufthansa Innovation Hub GmbH Vollzeit

    About the RoleWe are seeking a highly skilled Technical Lead to join our team at the Lufthansa Innovation Hub GmbH. As a Technical Lead, you will be responsible for the development and implementation of innovative projects within the Lufthansa Group.Key Responsibilities:Product Ownership: Take charge of one or multiple products within the Lufthansa...

  • Globally Connected Customer Experience Coordinator

    vor 2 Wochen

    Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit

    At Workstation Customer Care, we're proud to be part of a network of several airlines, each with its own unique culture and style of service.Company OverviewWe're a third-party service provider that coordinates the caretaking for our clients' frequent flyers, ensuring a seamless experience across our vast global network.Job SummaryWe're seeking a highly...

  • Assistant Store Manager

    vor 2 Monaten

    Berlin, Berlin, Deutschland Canada Goose Vollzeit

    Job Title: Assistant Store ManagerJob Summary:The Assistant Store Manager is a key member of our retail team, responsible for delivering exceptional customer experiences and driving sales growth in our stores. This role requires a strong passion for customer service, a keen eye for detail, and the ability to work collaboratively with our sales teams to...

  • Assistant Store Manager

    vor 2 Monaten

    Berlin, Berlin, Deutschland Canada Goose Vollzeit

    Job Title: Assistant Store ManagerJob Summary:The Assistant Store Manager is a key member of our retail team, responsible for delivering exceptional customer experiences and driving sales growth in our stores. This role requires a strong passion for customer service, a keen eye for detail, and the ability to work collaboratively with our sales teams to...

  • Global Customer Experience Director

    vor 2 Wochen

    Berlin, Berlin, Deutschland EcoVadis Vollzeit

    Job Description:EcoVadis is seeking a seasoned professional to lead its customer support team. As Global VP of Customer Care, you will oversee a team of 50+ agents and 6 Team Leaders across various locations and time zones. This role requires expertise in customer service, strong communication, and leadership abilities, as well as experience managing support...

  • Senior Product Designer

    vor 3 Wochen

    Berlin, Berlin, Deutschland Consortia Vollzeit

    Senior Product Designer - Innovation LeaderConsortia is seeking a seasoned Senior Product Designer to lead the design of innovative products in the life sciences industry. As a key member of our team, you will be responsible for creating user-centered design solutions that drive business results.Key Responsibilities:Develop and maintain a deep understanding...

  • Digital Venture Lead

    vor 2 Wochen

    Berlin, Berlin, Deutschland Lufthansa Innovation Hub Vollzeit

    As a Digital Venture Lead at Lufthansa Innovation Hub, you will drive the development of innovative digital products and services in the travel and mobility industry. Your primary responsibility will be to shape the value proposition, build and implement digital products, and drive small, interdisciplinary teams with a high degree of personal freedom.Key...

  • Customer Experience Strategist

    vor 2 Wochen

    Berlin, Berlin, Deutschland LeanIX Vollzeit

    Customer Experience StrategistAt LeanIX, we're looking for a Customer Experience Strategist to join our team. As a key member of our marketing team, you will be responsible for developing and executing customer experience strategies that drive business growth and customer satisfaction.Key Responsibilities:Develop and execute customer experience strategies...

  • Senior Product Manager

    vor 2 Wochen

    Berlin, Berlin, Deutschland Mercanis Vollzeit

    Your MissionAt Mercanis, we're revolutionizing the procurement software landscape. Our goal is to digitize the way buyers interact, while empowering suppliers worldwide to achieve greater value, performance, and business opportunities.Your RoleWe're seeking a seasoned Product Manager to lead our procurement innovation efforts. As a key member of our team,...

  • Customer Experience Specialist

    vor 2 Monaten

    Berlin, Berlin, Deutschland PAPER & TEA Vollzeit

    About UsPAPER & TEA is a dynamic lifestyle company that creates unique experiences for our customers. We're a team of passionate individuals who share a vision to enrich people's lives through our products and services.Our CultureWe're a collaborative and supportive team that values creativity, innovation, and mutual respect. Our flat hierarchies and...

  • Customer Experience Specialist

    vor 2 Monaten

    Berlin, Berlin, Deutschland PAPER & TEA Vollzeit

    About UsPAPER & TEA is a dynamic lifestyle company that creates unique experiences for our customers. We're a team of passionate individuals who share a vision to enrich people's lives through our products and services.Our CultureWe're a collaborative and supportive team that values creativity, innovation, and mutual respect. Our flat hierarchies and...

  • Customer Experience Director DACH

    vor 2 Wochen

    Berlin, Berlin, Deutschland Plan A Vollzeit

    At Plan A, we're dedicated to supporting businesses in their journey towards a more sustainable future. As a key player in this mission, we're seeking a seasoned Customer Experience Director DACH to lead the charge in the DACH region.With a proven track record in customer relationship management and complex project management, you'll be responsible for...

  • Digital Venture Lead

    vor 2 Wochen

    Berlin, Berlin, Deutschland Lufthansa Innovation Hub Vollzeit

    Job Summary:As a Digital Venture Lead at Lufthansa Innovation Hub, you will be responsible for driving digital ventures in the travel and mobility industry from concept to launch. Your primary goal will be to turn innovative ideas into successful businesses, leveraging your entrepreneurial mindset and expertise in digital business models, technologies, and...

  • Teamleiter Customer Experience

    vor 1 Monat

    Berlin, Berlin, Deutschland Controlware GmbH Vollzeit

    ÜberblickWir suchen einen erfahrenen Teamleiter für unsere Abteilung Customer Experience. Als Führungskraft bist du verantwortlich für die strategische Weiterentwicklung unseres Teams und die Analyse der Kundenbedürfnisse im Bereich Customer Experience. Du wirst die notwendigen Maßnahmen umsetzen, um die Wertschöpfung zu erhöhen und die...

  • Teamleiter Customer Experience

    vor 1 Monat

    Berlin, Berlin, Deutschland Controlware GmbH Vollzeit

    ÜberblickWir suchen einen erfahrenen Teamleiter für unsere Abteilung Customer Experience. Als Führungskraft bist du verantwortlich für die strategische Weiterentwicklung unseres Teams und die Analyse der Kundenbedürfnisse im Bereich Customer Experience. Du wirst die notwendigen Maßnahmen umsetzen, um die Wertschöpfung zu erhöhen und die...

  • Head of Customer Service Team Lead

    vor 2 Wochen

    Berlin, Berlin, Deutschland Opteven Deutschland Vollzeit

    Job Title: Head of Customer Service Team LeadOpteven Deutschland is seeking a highly skilled and experienced professional to lead our Customer Service team. As the Head of Customer Service Team Lead, you will be responsible for ensuring that our customers receive exceptional service and support.Key Responsibilities:Lead and manage a team of customer service...

Customer Experience Innovation Lead

vor 2 Monaten

Berlin, Berlin, Deutschland diva-e Vollzeit

About diva-e

divea-e is a leading Transactional Experience Partner (TXP) that creates digital experiences that drive business growth and customer engagement.

With over 20 years of experience, we deliver E-Business solutions for top clients like FC Bayern München, Carl Zeiss, EDEKA, E.ON, Lieferando, and Ravensburger.

We have a strong company culture that values respect, trust, and responsibility, and we're proud of our team's diversity and expertise.

About the Role

We're looking for a skilled Digital Experience Strategist to join our team in Berlin.

As a Digital Experience Strategist, you'll play a key role in shaping and optimizing our clients' digital user experience.

You'll work closely with our content, paid advertising, SEO, and experience teams to develop innovative strategies for complex client projects.

Key Responsibilities:

  • Manage the product portfolio for Total Experience solutions and establish diva-e as a thought leader in this area.
  • Develop and implement customer-centric go-to-market strategies for our Total Experience (TX) services.
  • Act as the internal evangelist for Total Experience.
  • Position Total Experience externally as a solution for effective customer engagement and optimization of digital measures.
  • Represent diva-e at pitches, client meetings, and events, and position the company as a market leader in CX and Total Experience.
  • Identify market trends and analyze customer feedback to optimize our portfolio.
  • Support sales and customer success management in creating offers and presentations, working closely with clients to understand their needs and find suitable solutions.

Requirements

We're looking for a team player with:

  • Several years of experience in digital products and services, including customer experience, digital growth, or full-funnel marketing.
  • Experience in product management or product marketing, as well as sales or consulting with large clients.
  • A passion for building thought leadership in CX/TX and staying up-to-date with digital trends.
  • Excellent communication skills, with the ability to present complex topics clearly to both technical and non-technical audiences.
  • Strong stakeholder management and team collaboration skills.
  • International experience is a plus.

What We Offer

We're a company that values work-life balance, diversity, and continuous learning.

We offer:

  • Flexible work arrangements, including remote work options.
  • A diverse range of projects and clients, from B2B to B2C and across various industries.
  • Opportunities for professional growth and development, including internal training programs and conference attendance.
  • A dynamic and supportive team environment, with a focus on collaboration and open communication.

Bewerbungsprozess

We're looking for someone who is passionate about digital experiences and customer engagement.

If you're a team player with a growth mindset and a passion for innovation, we'd love to hear from you

Please submit your application, including your design portfolio, and we'll be in touch soon.