Customer Experience Intern

vor 1 Woche

Frankfurt am Main, Hessen, Deutschland Kia Europe Vollzeit

About the Role:

We are seeking a highly motivated and detail-oriented individual to join our Customer Experience team at Kia Europe as an Intern. As a key member of our team, you will contribute to the development and implementation of customer-centric initiatives, working closely with cross-functional teams to drive business growth and customer satisfaction.

Key Responsibilities:

  • Contribute to B2B Customer Experience activities, including project and portfolio management, gathering and coordinating information from departments, and maintaining project management files and portals.
  • Support B2B CX Deepdive activities by analyzing research data, consolidating findings, and reporting to the B2B CX Manager and the wider CX team.
  • Stay abreast of e-LCV and EV customer trends and provide creative input, ideas, and new observations for customer experience strategy development and implementation.
  • Desk research and benchmarking in the areas of fleet & LCV customer experience, connectivity, charging management, mobility, digital trends, and automotive in general.
  • Support the B2B CX Manager in the documentation and design of customer journeys and strategic guidelines for Kia EU divisions and markets.
  • Assist in organizing and coordinating internal/external CX meetings, presentations, workshops, and conferences.
  • Support the wider team with ad-hoc administrative tasks, best practices, market trends, competitor research, benchmarking, and innovative initiatives.

Requirements:

  • Bachelor or Master student in the field of Business Management, Economics, or Science Studies.
  • Team player who is curious, proactive, reliable, and has an action-driven working approach.
  • Digitally savvy as well as at ease with diverse online tools and platforms.
  • Strong interpersonal skills with an open approach to different nationalities and cultures.
  • Analytical (data-driven) and detail-oriented.
  • Genuine interest in the areas of Automotive, Mobility, Electrification, Digital Customer Experience, and Technology.
  • Proficiency in MS Office tools (especially excellence in Excel and PowerPoint desired).
  • Fluent in English (written and spoken), additional European languages are a plus.

About Kia Europe:

Kia Europe is the European sales and manufacturing arm of Kia Corporation. From our headquarters in Frankfurt, Germany, we lead 39 markets across Europe and the Caucasus, employing more than 5,500 persons, including about 3,500 blue-collar workers in our state-of-the-art car plant in Zilina, Slovakia.

Our headquarters is home to 37 different nationalities, and this diversity is truly inspiring. This means that every day at Kia is an opportunity to learn something new and to grow personally and professionally. The mix of ambitious and dynamic employees from all over the world is the fuel to our success. We are looking for talented individuals who share our passion for innovation and customer satisfaction.

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