Senior Customer Experience Manager

vor 3 Wochen


Frankfurt am Main, Hessen, Deutschland Lufthansa Consulting GmbH Vollzeit

You will be responsible for leading the Solution Group "Customer Experience" as a functional superior, including budget responsibility and knowledge management.

Your key responsibilities will include:

  • Supporting the Head of Market in sales activities, leading proposal preparation and sales pitches
  • Working in projects as an expert; possibly as Project Manager
  • Identifying and independently following up trends and needs for new and customized services, steering the creation of tailored consultancy services, problem solutions, lessons learned and content for training, marketing/sales, articles and proposals
  • Representing Lufthansa Consulting to our customers, government bodies and institutions and participation in trade fairs and conferences
  • Active participation in the work of corporate functions such as recruiting, internal corporate and overarching issues

Requirements:

  • Completed studies at a university/university of Applied Sciences in economics or equivalent degree
  • Profound experience in consultancy/project management and aviation industry with extensive knowledge in the fields of Customer Experience Management and Digitalization
  • Broad method and process know-how; several years of professional experience in customer relationship management and leadership capabilities gained as project manager
  • Strong project management experience and excellent knowledge of project control and management
  • Significantly developed analytical skills, structured and pragmatic approach and ability of abstract thinking
  • Broad work experience abroad, enthusiasm and ability for intensive business travel worldwide
  • Very good communication and presentation skills in English and German

Lufthansa Consulting GmbH offers a range of benefits, including old-age provision/employee retirement, financial consulting/social counseling, profit sharing/LVV (bonus), free parking, Lufthansa shares, flight privileges, canteen (subsidized by employer), jobticket/subsidized public transport, business cell phone/iPad, discounts/shopping, employee events (summer festivals, participation in sports competitions etc), free snacks/drinks



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