Customer Service Representative
vor 2 Monaten
Job Summary
We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Agent at Parcelly. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, resolving their queries and concerns in a timely and professional manner.
Key Responsibilities
- Respond to customer inquiries and resolve issues in a prompt and professional manner
- Provide product and service information to customers, addressing their needs and concerns
- Process customer orders and resolve any related issues
- Collaborate with internal teams to resolve customer complaints and issues
- Meet and exceed customer satisfaction targets
- Stay up-to-date with product and service information to provide accurate and informed responses to customers
Requirements
Qualifications and Requirements
- High school diploma or equivalent required; degree in a related field preferred
- Previous customer service experience in a call center or retail environment
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and meet productivity targets
- Proficiency in computer software and systems, including CRM systems
- Fluent German language skills (C1 level) in both spoken and written form
- Basic knowledge of e-commerce and logistics principles
Benefits
What We Offer
- Opportunity to work with a leading technology company in the e-commerce and logistics industry
- A dynamic and international work environment with a flat hierarchy
- Flexible working hours and the possibility of working from home
- Competitive hourly rate of €15.00, plus a commission-based bonus
- 20 days of annual leave and statutory holidays
- 4-day workweek (32 hours/week)
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