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Senior Key Account Manager, DSP MEU

vor 2 Monaten


Hoppegarten, Brandenburg, Deutschland Amazon TA Vollzeit
About the Role

We are seeking a highly skilled Senior Key Account Manager to join our Amazon Logistics team. As a Senior Key Account Manager, you will be responsible for building and maintaining strong relationships with our Delivery Service Partners (DSPs) to ensure seamless last mile delivery operations.

Key Responsibilities
  • Partner with OTR Safety and OTR Regional Managers to ensure business safety compliance.
  • Guide DSPs as they scale their business and manage operational issues, ensuring they have resources in place to effectively ramp-up operations and prepare for peak periods.
  • Support DSPs as they onboard to the program and prepare to launch.
  • Coach DSPs to run compliant, safe, and high-performing companies.
  • Identify workflow inefficiencies and work to formulate and implement operational improvements at the network level.
  • Develop the relationship between Amazon and our DSP partners.
  • Communicate effectively with DSP business owners and OTR partners.
Requirements
  • Bachelor's degree.
  • Prior professional experience in Operations, Last Mile, or account or relationship management, small business logistics, or retail/vendor/supplier management.
  • Experience working with third-party resources on a regional/national scale.
  • Experience working with a contingent workforce in a business with peak seasons.
  • Strong analytical capability and track record of digging into data and finding solutions for operational problems.
  • C1+ level of English and German.
Preferred Qualifications
  • Experience leading process improvements through Lean process, Kaizen, and Six Sigma.
  • Experience project planning in an ambiguous environment.
  • Strong communication (public speaking and writing) skills.
  • Proven experience of helping teams achieve goals.