Senior IT Operations Support Specialist
vor 1 Monat
Transforming Healthcare and Advanced Manufacturing
At Novanta, we empower our global customers with innovative technology solutions that improve productivity, enhance lives, and redefine what's possible. As an IT Operations Support Engineer, you will play a critical role in ensuring the smooth operation of our IT systems and equipment.
Key Responsibilities
- Provide technical support to internal customers, ensuring timely resolution of issues and maintaining high customer satisfaction.
- Troubleshoot and resolve complex IT issues, leveraging your expertise in MS Office, Office 365, and Active Directory.
- Collaborate with cross-functional teams to support operating initiatives and contribute to the organization's financial success.
- Develop and maintain documentation of current practices and policies, ensuring seamless knowledge transfer and process improvement.
Requirements
- Minimum 8 years of hands-on experience in IT operations, with a strong background in MS Office, Office 365, and Active Directory.
- Fluent in English and German (GER B2) language skills.
- Excellent analytical, organizational, and problem-solving skills, with the ability to meet time-sensitive deadlines.
- Proven ability to work independently and as part of a cross-functional team, with exceptional communication and interpersonal skills.
Travel Requirements
- Up to 15% global travel.
Physical Requirements
- Lifting of PC and IT equipment.
Novanta is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by federal law or Novanta policy.
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