Senior IT Operations Support Specialist

vor 4 Wochen

Berlin, Berlin, Deutschland Novanta Vollzeit

Transforming Healthcare and Advanced Manufacturing

At Novanta, our innovations power technology products that are transforming healthcare and advanced manufacturing—improving productivity, enhancing people's lives and redefining what's possible. We create for our global customers engineered components and sub-systems that deliver extreme precision and performance for a range of mission-critical applications—from minimally invasive surgery to robotics to 3D metal printing.

Global Team Overview

Novanta is a global organization with offices located throughout EMEA, The Americas and Asia Pacific. We serve as a trusted technology partner to medical and advanced industrial original equipment manufacturers (OEMs) worldwide, engineering components and sub-systems that deliver extreme precision and performance for a range of mission-critical applications.

Position Details

Summary

You will provide technical support to internal customers, ensuring the smooth operation of all IT systems and equipment. You will troubleshoot and resolve issues in a timely and efficient manner, while maintaining a high level of customer service. Your role is critical in ensuring the productivity and success of the organization.

Primary Responsibilities

  • Primary escalation point for all client hardware and software related needs
  • Support client related operational tasks
  • New client hardware imaging and deployments
  • Application deployments and upgrades
  • Windows 10/11 operating system support
  • Business productivity and manufacturing application support
  • Site level Active Directory object management
  • User, group and computer object management
  • Support of Office 365 / Exchange Online related tasks
  • Support of remote users
  • Basic Windows server support
  • Documenting current practices and policies
  • User Education efforts for onsite requirements or general requirements

Required Experience, Education, Skills, Training and Competencies

  • A minimum of 8 years hands-on experience
  • Fluent in English and German (GER B2) language skills.
  • Extensive experience working with MS Office & Office 365
  • Experience working with Active Directory
  • Experience with Help Desk software
  • Experience working with client imaging and software deployment products
  • Experience working in an IT environment that leverages both external and internal resources.
  • Prior experience with the following is a plus: Basic understanding of networking technologies Experience with InTune/Mobile BYOD administration Familiarity with Azure in a hybrid environment Supporting an Engineering organization running SolidWorks Experience in a manufacturing environment Experience using SQL Server
  • Bachelor's degree in Business, IT or related field preferred

Competencies

  • Be customer centric and have the interpersonal skills necessary to manage business and technology relationships with internal and external clients
  • Good analytical, organizational, problem solving and follow-up skills with the ability to meet time sensitive deadlines.
  • Detail-oriented and self-motivated and be able to work independently
  • Exceptional oral and written communication skills and the capability to work with customers at all levels
  • Proven ability to identify process improvement opportunities, develop recommendations and document processes
  • Proven ability to work as a team player in a cross-functional team environment
  • Exceptional work ethic
  • Must be able to follow defined processes and develop processes where lacking
  • Must be able to multi-task, as the support environment requires attention across multiple areas
  • Flexibility to work outside normal business hours as required by position and assignments

Travel Requirements

  • Up to 15% Global Travel

Physical Requirements

  • Lifting of PC and IT equipment

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