Aktuelle Jobs im Zusammenhang mit Customer Success Manager - Berlin, Berlin - Infotree Global Solutions


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Customer Success Manager

vor 2 Monaten


Berlin, Berlin, Deutschland Infotree Global Solutions Vollzeit
Job Title: Customer Success Manager

We are seeking a highly skilled Customer Success Manager to join our team at Infotree Global Solutions. As a Customer Success Manager, you will be responsible for driving customer success and adoption of our cloud security solutions.

Key Responsibilities:
  • Develop and maintain strong relationships with customer stakeholders, channel partners, and executive sponsors to drive product adoption and customer satisfaction.
  • Provide guidance and support to customers on security best practices, product adoption, and deployment of best practices using tools such as the Best Practice Assessment.
  • Identify and escalate risks and issues to the customer and Support team to achieve client success.
  • Monitor key performance metrics such as customer satisfaction, renewal rate, product upsell/cross-sell identification, reference-ability, renewal likelihood, adoption, consumption, and customer engagement.
  • Proactively engage Customer Support and Engineering to monitor and resolve complex technical issues.
Requirements:
  • Fluent in English and possibly in a second language among French and German.
  • Pre-sales, account management, customer success, consulting or similar roles related to driving customer success and adoption, along with client-facing sales/services experience.
  • Experience working with Cloud platforms (Amazon Web Services, Google Cloud Platform, Azure) or in cybersecurity.
  • Experience in or ability to work with technical support and/or professional services within the high-tech industry.
  • Experience with a SaaS solutions company and/or an enterprise software company.
  • Strong consulting and project management skills, with proven results working as a reliable advisor to drive business value for customers.
What We Offer:
  • A dynamic and collaborative work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.