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Customer Success Manager
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Customer Success Manager
vor 3 Wochen
Berlin, Berlin, Deutschland Axway VollzeitAbout the RoleAxway is seeking a Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for taking ownership of assigned customer relationships and fostering strategic, long-term business relationships with our clients.Key ResponsibilitiesDevelop a proactive customer contact strategy to drive adoption, usage,...
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Customer Success Manager
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Berlin, Berlin, Deutschland Axway VollzeitOverviewAxway is a leading enterprise integration company that has been driving digital transformation for over 20 years. We are seeking a skilled Customer Success Manager to join our team and help us achieve our ambitious goals.As a Customer Success Manager, you will be responsible for fostering strategic, long-term business relationships with our clients...
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Customer Success Manager
vor 4 Wochen
Berlin, Berlin, Deutschland Axway VollzeitOverviewIn 2023, Axway is committed to driving digital transformation for organizations worldwide. We are seeking a skilled Customer Success Manager to join our team and contribute to our mission.The ideal candidate will have a proven track record of fostering long-term business relationships with clients and driving revenue growth through proactive customer...
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Customer Success Manager
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Customer Success Manager
vor 3 Wochen
Berlin, Berlin, Deutschland KNIME AG VollzeitAs a Customer Success Manager at KNIME, you will be the primary partner supporting our valued customers, guiding them to achieve their strategic goals and fully leverage their investment in our software. We are looking for a professional with a unique mix of customer expertise and technical foundation, who can establish strong, strategic relationships with...
Customer Success Manager
vor 4 Wochen
About Axway
Axway is a leading enterprise integration company that enables organizations to digitally transform their businesses. With over 20 years of experience and 11,000 customers in 100 countries, Axway is a trusted partner for companies of all sizes.
Job Summary
We are seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for driving customer adoption, satisfaction, and revenue growth. You will work closely with our customers to understand their needs and develop strategic plans to achieve their business objectives.
Responsibilities
- Develop and execute customer success plans to drive adoption, satisfaction, and revenue growth.
- Build and maintain strong relationships with customers to understand their needs and preferences.
- Collaborate with cross-functional teams to identify and address customer pain points.
- Develop and deliver training and enablement programs to ensure customers achieve their desired outcomes.
- Monitor and report on customer health and satisfaction metrics.
- Identify and pursue upsell and cross-sell opportunities to drive revenue growth.
- Develop and maintain a deep understanding of our products and services to effectively communicate their value to customers.
Requirements
- At least 7 years of direct customer relationship and success management experience.
- At least 5 years of pertinent technology experience in a software or cloud environment.
- Proven experience with MS Office, PBI, or equivalent operational tools.
- University degree, PMP Certification, and ITIL Foundations qualifications preferred.
- Excellent written and verbal communication skills to effectively articulate complex technical and/or business projects/problems and action plans.
- Experience working with senior and executive level customer contacts.
- Fluent in German and English.
What We Offer
Axway offers a dynamic and supportive work environment, competitive compensation and benefits package, and opportunities for professional growth and development.
