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Customer Service Expert with Global Reach

vor 1 Monat


Ratingen, Nordrhein-Westfalen, Deutschland Ardo Vollzeit
Job Summary

We are seeking an experienced Customer Service Expert to join our team as a Sales Support Officer in Ratingen. This role is perfect for someone who thrives in a fast-paced environment and has excellent communication skills.

About Ardo

Ardo supplies high-quality frozen vegetables, herbs, and fruit to markets around the world. With over 4,000 employees and 17 production sites across 8 countries, we are a leading player in the food industry. Our mission is to preserve the gift of nature as pure as possible, and we achieve this through an integrated network of growing areas, production units, freezing units, packaging equipment, logistics, and quality control.

Job Description

The Sales Support Officer will be part of our Ardo Group Sales Support Team, which monitors a worldwide customer portfolio within the food industry, retail, and foodservice markets. The role involves being the central point of contact for sales managers, customer service, and customers regarding product support, contract follow-up, SLA follow-up, etc. You will build strong business relationships, proactively monitor customer satisfaction, and communicate insights to sales managers to translate them into business and account plans.

You will work closely with customer service, sales, and supply chain teams to guarantee correct follow-up and internal support for your customers. The scope of the role includes: