Client Solutions Director
vor 4 Wochen
At adjoe GmbH, we're on a mission to revolutionize the mobile ad landscape. As our Client Solutions Director, you'll play a pivotal role in shaping our customer service organization to meet the evolving needs of our business partners and B2C customers.
Key Responsibilities:- Lead and build a Global Customer Service Organization, ensuring seamless technical onboarding and support for our app partners and advertisers.
- Manage a team of Technical Account Managers, responsible for SDK implementation and technical support.
- Oversee a team of B2C support agents, dedicated to resolving technical issues for our mobile gamers.
- Collaborate with cross-functional teams to provide solutions that maximize business goals.
- Evolve our service organization in line with geographical expansion and growing business needs.
- Ensure consistent knowledge and quality execution across teams.
- Work closely with product and technical teams to ensure our platform meets client needs and provides a positive user experience.
- Minimum 3 years of experience in a leadership role within a service organization, preferably in the ad tech industry.
- Proven track record of building and managing high-performing teams.
- Strong analytical and problem-solving skills, with experience working with data and analytics tools.
- Excellent communication and relationship-building skills.
- Ability to thrive in a team environment and collaborate effectively with colleagues.
- Basic knowledge of HTML and JavaScript or a basic programming language.
- Familiarity with Java/Kotlin/Swift or experience building own apps.
- Understanding of the mobile ad tech landscape and current best practices.
- Work-Life Package: 2 remote days per week, 30 vacation days, 3 weeks per year of remote work, flexible working hours, dog-friendly office in the city center.
- Wealth building: virtual stock options for all regular employees.
- Relocation Package: Visa & legal support, relocation bonus, reimbursement of German Classes costs.
- Happy Belly Package: Monthly company lunch, free snacks and drinks, free breakfast & fresh pastries every Monday.
- Physical & Mental Health Package: In-house gym with personal trainer, various classes like Yoga with expert teachers.
- Activity Package: Regular team and company events, hackathons.
- Education Package: Opportunities to boost your professional development with courses and trainings connected to your career goals.
- Free access to our EAP (Employee Assistance Program) for mental health and well-being support.
Believe in better adtech and build it. That's the adjoe manifesto. Our investment is powered by media giants Bertelsmann. Our brains are powered by our love for a challenge. Our mission is powered by building better and bolder ad technologies. And our home is in Hamburg, Germany – in the AppLike Group. If you're passionate about shaping the future of adtech, let's connect.
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