Aktuelle Jobs im Zusammenhang mit Lead Customer Insights Strategist - Freiburg, Baden-Württemberg - Thermo Fisher Scientific
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Senior Customer Insights Manager
vor 1 Monat
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Senior Customer Insights Manager
vor 1 Monat
Freiburg, Baden-Württemberg, Deutschland Thermo Fisher Scientific VollzeitJob Title: Senior Customer Insights ManagerThermo Fisher Scientific is a world leader in serving science, with a mission to enable our customers to make the world healthier, cleaner, and safer. We are seeking a Senior Customer Insights Manager to join our team and support business decisions regarding our core marketed and pipeline products, as well as...
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Senior Customer Insights Manager
vor 2 Wochen
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Senior Customer Insights Manager
vor 1 Woche
Freiburg, Baden-Württemberg, Deutschland Thermo Fisher Scientific VollzeitAbout the Role:The Senior Customer Insights Manager will play a critical role in driving business decisions regarding ImmunoDiagnostics's core marketed and pipeline products, as well as customer groups and marketing channels. This position requires a strong analytical mindset, excellent communication skills, and the ability to work in international teams.Key...
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Senior Customer Insights Manager
vor 2 Wochen
Freiburg, Baden-Württemberg, Deutschland Thermo Fisher Scientific VollzeitJob Summary:Thermo Fisher Scientific is seeking a Senior Customer Insights Manager to support business decisions regarding ImmunoDiagnostics's core marketed and pipeline products. The ideal candidate will have a strong background in market research, with experience in the healthcare industry, preferably in diagnostics. The role will involve analyzing...
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Global Autoimmunity Portfolio Strategist
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Head of Customer Service Operations
vor 2 Wochen
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Customer Trainer
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Head of Customer Service Team
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Lead Customer Insights Strategist
vor 3 Monaten
Thermo Fisher Scientific Inc. stands as the premier entity in advancing scientific endeavors, boasting an annual revenue nearing $40 billion. Our core mission is to empower our clients in creating a healthier, cleaner, and safer world. Whether facilitating life sciences research, addressing intricate analytical challenges, enhancing laboratory productivity, or improving patient health through diagnostics and the development of transformative therapies, we are dedicated to providing unwavering support. Our extensive global workforce of over 100,000 professionals delivers an unmatched blend of innovative technologies, purchasing convenience, and pharmaceutical services through our renowned brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.
Division-Specific Insights:
Phadia is recognized as the foremost provider of fully automated blood analysis systems for allergy and autoimmune disorders. Through our cutting-edge products, we establish global benchmarks and assist healthcare professionals in delivering prompt and accurate diagnoses, thereby aiding patients at an early stage. Phadia GmbH, located in Freiburg, operates as the German subsidiary of the Immunodiagnostics division of Thermo Fisher Scientific, a worldwide leader in the development, manufacturing, and distribution of in vitro diagnostics in the allergy and autoimmune sectors. Our clientele anticipates a consistently high standard of quality from our offerings, which we uphold through innovative biochemical and medical technology solutions, alongside a team of highly skilled and motivated professionals.
Role Overview:
This position plays a crucial role in guiding business decisions related to ImmunoDiagnostics' core marketed and pipeline products, as well as various customer segments and marketing channels. This is achieved through clear recommendations derived from customer and market insights, utilizing both secondary data analyses and primary market research studies.
The Senior Customer Insights Strategist will be pivotal in fostering data-driven decision-making and generating actionable insights to deepen our understanding of customer behavior, market dynamics, and the competitive landscape. This role encompasses multiple projects and requires collaboration with senior leadership to ensure alignment of customer insights with the strategic and tactical objectives of the organization.
Daily Responsibilities:
**Opportunity and Threat Identification:** Proactively identifies potential business opportunities and threats based on comprehensive knowledge of customers, markets, and competitors. Establishes cross-functional teams to address these topics. **Secondary Market Research:** Independently develops and manages analyses related to Autoimmunity and Allergy markets. Plans, executes, interprets, and reports findings. **Competitive Intelligence:** Evaluates competitor performance globally, identifying potential threats to our Allergy and Autoimmunity business while uncovering opportunities for acquisitions. **Primary Market Research:** Collaborates with cross-functional teams to prioritize key research questions and objectives. Provides guidance to Customer Insights Managers on research design and methodologies. **Strategic Forecasting:** Responsible for creating innovative forecasting models to support strategic planning processes. Trains colleagues and other functions involved in forecasting and documents model development. **Analysis and Recommendations:** Delivers market and customer insights to support Management, Marketing, R&D, and other functions. Conducts meta-analyses across studies tailored for IDD and commercially available reports. **Project Team Participation:** Acts as a project manager or member in internal projects requiring in-depth customer insights support. **Thermo Fisher Values:** Embodies the Thermo Fisher values of Integrity, Intensity, Involvement, and Innovation (The Four I's). **Reputation Enhancement:** Contributes to the organization's reputation by taking ownership of new and diverse requests and exploring opportunities for job accomplishments.Keys to Success:
Bachelor’s or advanced degree in fields such as Economics, Business Administration, Statistics, Psychology, Life Sciences, Public Health, or equivalent experience (Master's degree preferred). Extensive market research experience, with a minimum of two years in the healthcare sector, preferably within Diagnostics. International experience and familiarity with Autoimmunity and Allergy are advantageous. Strong problem-solving and analytical capabilities, with innovative approaches to challenges and sound judgment. Excellent communication, planning, and organizational skills, with the ability to collaborate in international teams. Proven ability to lead and coordinate projects across international and interdisciplinary groups. Proficiency in English (written and spoken) is essential; additional languages are a plus. Comprehensive knowledge of report providers, study design, particularly qualitative observational methods, and questionnaire design. In-depth understanding of the healthcare market, pricing, contracting guidelines, and relevant healthcare policies. Personal attributes: Negotiation and closing skills, motivation for sales, high-level presentation skills, strong analytical abilities, and excellent interpersonal, verbal, and written communication skills. International experience and cultural awareness are required. This position may necessitate international travel based on project needs.What We Offer:
Employment with an innovative, forward-thinking organization. Exceptional career and development opportunities. Company pension scheme and additional benefits. A dynamic company culture that emphasizes integrity, intensity, involvement, and innovation.