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Customer Training Specialist

vor 2 Monaten


Freiburg, Baden-Württemberg, Deutschland Intuitive Vollzeit

About the Role

The Customer Trainer will report directly to the Senior Manager or Training Manager for their region. This training professional will deliver da Vinci System technology training and facilitate surgeon-led training for surgeons, first assistants, and OR staff from a variety of surgical specialties including urology, gynecology, general surgery thoracic and Trans-oral surgery.

Key Responsibilities

  • Conduct da Vinci and Ion training programs for surgeons, physicians, and their care teams at designated training centers and remote centers.
  • Lead and support Specialized training programs and Society events.
  • Act as subject matter expert for internal projects, as needed.
  • Develop and maintain training materials and protocols.
  • Conduct surveys to gather data and measure program effectiveness.
  • Support the development of new product training.
  • Train the sales force to conduct in-services and system technology skills development activities with customers on new and established products.
  • Occasional support of the da Vinci System in a hospital operating room.
  • Support da Vinci Surgical System troubleshooting and maintenance at the training center.
  • Manage training center logistics, inventory, and training calendars.
  • Maintain all capital equipment, including but not limited to the cleaning and sterilization of instruments and accessories.
  • Support positive relationships between external training center personnel and ISI management.
  • Contribute to the organization's quarterly goal achievements.
  • Develop competency in the following: da Vinci System and Ion Technology, da Vinci System applications and advanced technology, OR Efficiency, Training Pathway process.
  • Act as a Medical Device Consultant (Medizinprodukteberater) in Austria and Germany, after appropriate training, as per legal requirement and provide guidance, insight, and support in the proper handling of Intuitive medical devices.
  • Maintaining competency and currency on technology training protocol following the onboarding program guidelines, and annual competency check.
  • Training/coaching techniques/methodologies.

Requirements

  • Professional Training experience preferred.
  • Clinical and/or operating room experience preferred.
  • High capacity and excellent problem-solving skills.
  • Solid organizational skills and ability to operate independently.
  • Professional work ethic.
  • Solution oriented.
  • Excellent oral and written communication skills.
  • Strong interpersonal skills.
  • Knowledge of adult learning principles preferred.
  • High capacity to learn in a fast-paced environment.
  • Medical-device experience preferred.
  • Commitment to self-development.
  • Ability to work in a team environment.
  • Ability to be flexible with hours of operation.