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Team Lead Customer Service
vor 2 Monaten
Key Responsibilities:
- Lead and manage a team of up to 20 customer service representatives, focusing on key performance indicators and goals.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Collaborate with the training and support teams to ensure continuous team development and improvement.
- Ensure efficient and effective issue resolution, maintaining a high level of customer satisfaction.
- Develop and maintain reports to track team performance and progress towards goals.
Requirements:
- Relevant education or experience in a leadership role.
- Proven track record of success in a similar position.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
About Techem:
Techem is a leading company in the digitalization of the energy transition in buildings. We offer a dynamic and innovative work environment, with opportunities for professional growth and development. Our company culture values openness, honesty, clarity, and engagement.
What We Offer:
- Flexible working hours and mobile work options.
- A modern work environment with free water, fair trade coffee, and tea.
- Excellent travel connections to our headquarters in Eschborn.
- A wide range of training and development opportunities.
- A comprehensive benefits package, including a company laptop and travel allowance.
