Aktuelle Jobs im Zusammenhang mit Partner Engagement Manager - Berlin, Berlin - Lucanet
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Partner Manager
vor 4 Wochen
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Partner Manager
vor 2 Wochen
Berlin, Berlin, Deutschland Agicap VollzeitAbout AgicapAgicap is a leading FinTech company revolutionizing the liquidity planning market for SMEs across Europe. With a strong presence in the DACH region, we enable our clients to strategically manage their cash flow, stay on top of things, and grow. Our mission is to empower every business to grow and help companies achieve their entrepreneurial...
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Partner Manager
vor 2 Wochen
Berlin, Berlin, Deutschland Agicap VollzeitAbout AgicapAgicap is a leading FinTech company revolutionizing the liquidity planning market for SMEs across Europe. With a strong presence in the DACH region, we enable our clients to strategically manage their cash flow, stay on top of things, and grow. Our mission is to empower every business to grow and help companies achieve their entrepreneurial...
Partner Engagement Manager
vor 2 Monaten
Position Overview:
The Partner Engagement Manager is tasked with fostering effective collaborations with our partners, ensuring the ongoing growth and satisfaction of these partnerships. This role encompasses the onboarding, training, and ongoing support of partners, equipping them with the necessary resources to thrive in a dynamic market environment. The PSM will also be integral to our NPS survey initiatives, promoting high engagement and satisfaction levels among partners and their customers. Furthermore, this position involves the continuous refinement of our Partner Certifications and Programs, emphasizing our dedication to partner success and customer satisfaction.
Key Responsibilities:
- Relationship Management: Proactively cultivate and enhance robust relationships with current partners, identifying avenues for sustainable growth. This includes conducting regular performance assessments, feedback discussions, and strategic planning sessions in collaboration with the Partner Sales and Marketing Team.
- Onboarding and Training: Design and implement thorough training initiatives aimed at ensuring partners are proficient in our product offerings and partner programs, thereby maximizing customer satisfaction.
- Certification Development: Continuously enhance Partner Certifications and Programs, ensuring they remain pertinent and beneficial to our partners while aligning with Lucanet Group's business objectives.
- Issue Resolution: Assist partners in overcoming challenges that hinder their ability to deliver exceptional service to their customers.
- Performance Analysis: Track and report on the effectiveness of the partner program, enablement strategies, and NPS outcomes, collaborating with internal teams such as Partner Sales and Customer Success to drive improvements.
- Feedback Management: Act as the representative voice for partners and their customers within Lucanet Group, relaying insights to product and engineering teams to inform future product enhancements. Manage partner surveys and initiate actions based on the analyzed feedback.
- NPS Coordination: Collaborate closely with the Customer Success team to tailor the NPS process to meet the specific needs of our partners and their clientele, striving for high engagement rates and leveraging feedback to enhance satisfaction.
- Service Offering Enhancement: Strategically improve and develop partner service offerings, overseeing their implementation within Lucanet.
- Tool Optimization: Evaluate and enhance partner experiences through the use of tools and automation, such as Partner Portal, Planhat, and Learning Management Systems.
Qualifications:
- Language Proficiency: Fluency in English and German is essential, with a strong understanding of European business practices.
- Relationship Building: Proven ability to establish and nurture strong partnerships.
- Experience in Partner/Customer Success: Demonstrated capability to enhance partner service offerings strategically and manage their implementation.
- Financial Acumen: Familiarity with financial reporting tools and concepts, supported by a background in Business Administration or experience in a financial setting.
- SaaS Knowledge: Basic understanding of technical concepts and SaaS operations is advantageous, with prior experience in a SaaS environment being a plus.
- Adaptability: Comfortable working in a fast-paced, international setting, showcasing independence and self-motivation.
- DACH Market Insight: A solid understanding of the DACH market and familiarity with Salesforce is beneficial.
- Willingness to Travel: Availability to travel within the DACH region as necessary.
Employee Benefits:
- Flexible Work Arrangements: Tailor your work schedule and location to fit your needs.
- Remote Work Options: Enjoy the flexibility of mobile work or sabbaticals for creativity and productivity.
- Competitive Compensation: Commitment to fair pay and support for future financial security through pension plans.
- Professional Development: Opportunities for continuous learning and growth, with allocated time and budget.
- Health and Wellness Programs: Initiatives to support mental health and overall wellbeing.
- Generous Leave Policies: Encouragement to take time off for relaxation and rejuvenation.
- Team Collaboration: Emphasis on teamwork and celebrating achievements together.
- Targeted Development Support: Focused employee development processes to enhance personal and professional growth.
- Community Engagement: Opportunities to contribute to charitable causes.
- Employee Discounts: Access to various discounts through corporate partnerships.
Commitment to Diversity:
At Lucanet, we celebrate the uniqueness of our employees and strive to create an inclusive work environment where everyone can thrive. We are dedicated to assessing candidates based solely on qualifications and merit, welcoming individuals from diverse backgrounds without regard to gender identity, sexual orientation, personal expression, racial identity, ethnicity, religious belief, or disability status.
If you believe you would excel in this role, we encourage you to apply, even if you do not meet every qualification listed.
