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Order Fulfillment and Process Coordinator

vor 3 Monaten

Munich, Bayern, Deutschland Freudenberg Vollzeit

Empowering individuals, advancing technology.

Key Responsibilities:

  • Serve as the primary contact for customer support throughout the order lifecycle, from acceptance to delivery.
  • Maintain up-to-date order entries in the ERP system, ensuring compliance with payment and delivery terms, shipping methods, packaging regulations, and country-specific customs and import laws.
  • Review incoming orders independently and initiate necessary corrections through direct communication with customers or country sales representatives.
  • Coordinate delivery schedules based on customer needs through effective communication with all relevant internal departments.
  • Ensure timely allocation of goods and take proactive measures to meet customer demands while aligning with corporate objectives.
  • Verify documentary payment transactions, including the processing of letters of credit.
  • Focus on continuous improvement of processes, identifying digitalization opportunities, and developing best practices across the customer order process to enhance performance and departmental growth.
  • Refine and develop core operational processes.
  • Analyze and optimize ordering behaviors of national subsidiaries.
  • Collaborate with related departments and national companies to develop, analyze, and document key performance indicators within the supply chain.
  • Assist in the implementation of necessary processes within national subsidiaries.

Required Qualifications:

  • Degree in logistics, business administration, supply chain management, industrial engineering, or a related field.
  • Relevant professional experience in logistics or supply chain management.
  • Proficient in SAP (primarily module SD) and MS Office.
  • Strong project management capabilities.
  • Ability to work in a process-optimized, project-related, and solution-focused manner.
  • High degree of personal accountability and self-motivation.
  • Analytical mindset.
  • Structured, goal-oriented, and independent work style.
  • Flexibility in approach.
  • Intercultural competence and a collaborative spirit.
  • Excellent written and spoken skills in both German and English.