Head of Customer Success
vor 2 Wochen
We are seeking a highly skilled and experienced Head of Customer Success to join our team at Plancraft GmbH. As a key member of our leadership team, you will be responsible for driving customer success and growth across our customer base.
Key Responsibilities- Develop and execute a customer success strategy that aligns with our business goals and objectives.
- Lead a team of customer success managers to ensure seamless onboarding, adoption, and retention of our customers.
- Collaborate closely with our revenue operations team to ensure data-driven decision making and continuous improvement of our customer success processes.
- Work closely with our product team to ensure that our product roadmap is aligned with customer needs and feedback.
- Establish and track key performance indicators (KPIs) to measure customer success and growth.
- Proven experience in a customer success leadership role, preferably in a SaaS company.
- Strong leadership and management skills, with the ability to motivate and develop a high-performing team.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders.
- Strong analytical and problem-solving skills, with the ability to interpret data and drive business decisions.
- Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- Access to the latest technology and tools.
- A chance to work with a talented and passionate team.
If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to people@plancraft.de.
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