After Sales Service Coordinator: Customer Experience
vor 1 Woche
About VELUX Group
VELUX Group is a leading international manufacturer of skylights and roof windows, offering a wide range of products that bring natural light and fresh air into homes and buildings.
Our Mission
We strive to create a brighter future for people and the planet by providing innovative and sustainable solutions for indoor living.
Job Summary
We are seeking a highly motivated and customer-focused individual to join our After Sales Service team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring customer satisfaction.
Key Responsibilities
Customer Service: Respond to customer inquiries, resolve customer complaints, and provide solutions to customer issues.
Order Management: Manage customer orders, coordinate with internal teams, and ensure timely delivery of products.
Inventory Management: Monitor and manage inventory levels, identify stock discrepancies, and implement corrective actions.
Communication: Communicate effectively with customers, internal teams, and external partners to ensure seamless service delivery.
Process Improvement: Identify areas for process improvement and implement changes to enhance customer satisfaction and service efficiency.
Requirements
Education: Bachelor's degree in Business Administration, Marketing, or a related field.
Experience: 2+ years of customer service experience in a fast-paced environment.
Skills: Excellent communication and problem-solving skills, ability to work in a team environment, and proficiency in Microsoft Office.
Language: Fluency in English (written and spoken).
What We Offer
Competitive Salary: Attractive salary package with opportunities for growth and development.
Benefits: Comprehensive benefits package, including health insurance, retirement plan, and paid time off.
Professional Development: Opportunities for training, mentorship, and career advancement.
Work-Life Balance: Flexible working hours, remote work options, and a supportive work environment.
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application, including your resume and cover letter, to our online application portal.
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