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Customer Service Coordinator

vor 2 Monaten


Hamburg, Hamburg, Deutschland DNV Vollzeit

We are seeking a highly skilled Customer Service Coordinator to join our team at DNV in Hamburg, Germany.

The successful candidate will be responsible for managing a portfolio of international customers, ensuring smooth certification processes, and providing exceptional customer service.

Key responsibilities include:

  • Managing a diverse customer base and ensuring timely delivery of certification services
  • Coordinating certification audits, including travel planning and booking
  • Acting as a primary point of contact for customers, auditors, and technical experts
  • Preparing and issuing certificates, as well as performing administrative tasks

We offer a dynamic and supportive work environment, with opportunities for professional growth and development.

As a Customer Service Coordinator at DNV, you will have the opportunity to work with a talented team of professionals who are passionate about delivering high-quality services to our customers.

Key qualifications include:

  • Professional experience in the medical devices industry, either in certification or at a manufacturer
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders
  • Strong problem-solving skills, with the ability to manage multiple tasks and priorities
  • Proficiency in MS Office applications and ability to work in an IT environment
  • Fluent English and German language skills
  • Bachelor's degree or equivalent experience