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Senior Account Manager for Delivery Partnerships

vor 3 Monaten


Berlin, Berlin, Deutschland Amazon TA Vollzeit
Role Overview

The Delivery Service Partnerships Manager serves as a crucial advisor and operational partner to our Delivery Service Partners (DSPs). This role is essential in assisting DSP business owners to establish and expand successful last-mile delivery operations within Amazon Logistics (AMZL).

This position not only initiates new business ventures but also upholds the standards of excellence that our partners aspire to achieve. The manager will provide guidance on enhancing business operations and will collaborate closely with OTR managers to ensure a seamless transition of responsibilities and capabilities.

Key Responsibilities
  • Operational Improvement: Identify inefficiencies in workflows and implement enhancements at the network level to elevate the DSP owner experience.
  • Relationship Development: Foster strong relationships between Amazon and DSP partners, focusing on improving DSP sentiment.
  • Communication Alignment: Ensure effective communication with DSP business owners through close collaboration with OTR partners.
  • Advocacy: Represent DSP interests within the AMZL business and ensure their voices are heard.
  • Coaching: Provide training and ensure effective use of operational tools among DSP owners.
  • Performance Metrics: Analyze customer metrics to identify areas for improvement.
  • Safety Compliance: Collaborate with OTR Safety and Regional Managers to uphold safety standards across operations.
  • Scaling Support: Assist owners in scaling their businesses and managing operational challenges, ensuring they are well-resourced for peak periods.
About Our Team

Amazon Logistics (AMZL) is dedicated to managing last-mile delivery in partnership with third-party distribution entities. Our focus is on innovative solutions and continuous improvement to ensure a seamless delivery experience for our customers. We are committed to reducing logistics challenges and enhancing our environmental impact through advanced technologies and sustainable practices.

Qualifications
  • Bachelor's degree.
  • Experience in operations, last-mile logistics, or account management.
  • Proven ability to work with third-party resources on both regional and national scales.
  • Strong analytical skills with a track record of solving operational issues through data analysis.
  • Advanced proficiency in English and German.

We are an equal opportunity employer, committed to fostering a diverse workforce that drives our success.