Senior Operations Manager
vor 2 Wochen
Distribusion Technologies GmbH is a leading provider of ground transportation solutions, connecting bus, rail, and ferry operators with online retailers worldwide. Our cutting-edge B2B technology platform enables seamless access to ground transportation online, from search to ticket purchase.
Job Title: Senior Partner Operations ManagerWe are seeking a highly skilled Senior Partner Operations Manager to join our Retail Partnerships team. As a key member of our team, you will drive the strategic growth and performance of our B2B partnerships, designing and implementing automated processes to streamline account management.
Key Responsibilities:- Design and implement automated processes for account management, including onboarding, certification, inventory selection, and integration improvements.
- Work closely with our product team to conceptualize and design critical partner-facing and internal tooling, such as pre-sales tooling, the Partner Portal, and API documentation.
- Manage the Retail Operations team in the daily execution of standardized processes.
- Play a key role in guiding the further development of our core product, the Retailer API, by collecting and channeling synthesized feedback and proposals to our product team.
- Manage and facilitate the roll-out of new API features to our partner network.
- 3+ years of work experience in a high-growth/fast-paced company, preferably in technology/software, travel industry, or consulting.
- Proficiency in coordinating and leading projects across product, engineering, customer support, sales, finance teams, and external stakeholders.
- Outstanding communication and presentation skills, with an ability to convey ideas and concepts clearly and concisely.
- Experience with APIs and Postman.
- Advanced knowledge of Excel and Google Sheets, with SQL querying as a plus.
- A fast-paced travel tech company with a rapidly growing industry.
- Ownership and responsibility from day one, with a direct impact on the success of the company.
- Agility and a cutting-edge tech stack, with the best possible tools for our engineers, partners, and carriers.
- Global companies and a diverse partner network, including Booking.com, Google Maps, and national carriers.
- A talented and driven international team with a clear mission.
- Flexible and remote working conditions, relocation opportunities, and career growth in a small and developing company.
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Senior Customer Service Operations Manager
vor 3 Wochen
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Senior Customer Service Operations Manager
vor 3 Wochen
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