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Technical Solutions Specialist

vor 2 Monaten


Düsseldorf, Nordrhein-Westfalen, Deutschland ZTE Corporation Vollzeit

ZTE Corporation is seeking a highly skilled and motivated Technical Solutions Specialist to join our Engineering Services team. The successful candidate will be responsible for providing technical support and troubleshooting for our clients, with a strong focus on fixed networks (FTTH), WDM (Wavelength Division Multiplexing), and IP products. The role requires proficiency in both German and English, as well as excellent communication skills and a customer-centric approach.

Key Responsibilities:

  • Provide technical support and troubleshooting for fixed network (FTTH), WDM, and IP products.
  • Collaborate with clients to resolve technical issues and ensure the smooth operation of their networks.
  • Conduct regular maintenance and performance checks on client networks.
  • Develop and deliver technical documentation, reports, and training materials for clients.
  • Liaise with the product development team to relay client feedback and suggest improvements.
  • Assist in the planning and implementation of network upgrades and expansions.
  • Maintain up-to-date knowledge of industry trends and advancements in fixed network, WDM, and IP technologies.
  • Ensure high levels of customer satisfaction by delivering timely and effective technical support.

Required Qualifications:

  • Bachelor's degree in Electrical Engineering, Telecommunications, Computer Science, or a related field.
  • Proven experience in technical support and troubleshooting for fixed network (FTTH), WDM, and IP products.
  • Proficiency in German and English, both written and spoken.
  • Strong communication and interpersonal skills.
  • Excellent problem-solving abilities and a customer-focused mindset.
  • Ability to work independently as well as in a team environment.
  • Familiarity with network management tools and software.
  • Willingness to travel for on-site support as required.
  • Preferred Qualifications:
  • Previous experience in a technical support role within the telecommunications industry.
  • Certifications related to fixed networks, WDM, and IP technologies.
  • Knowledge of additional networking technologies and protocols.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for professional development and career growth.
  • Dynamic and collaborative work environment.
  • Exposure to cutting-edge technologies and projects.