IT Service Management Lead

vor 4 Wochen

Walldorf, Baden-Württemberg, Deutschland SAP Vollzeit

About Delos Cloud

Delos Cloud, an innovative start-up established by SAP, aims to provide a sovereign cloud platform tailored for the digital transformation of the German public sector. This platform plays a crucial role in executing the German Administrative Cloud Strategy (DVS), adhering to all pertinent data protection, IT security, and confidentiality standards set by the BSI. As a reliable partner to federal, state, and local IT service providers, Delos Cloud enhances their service offerings, presenting you with engaging and diverse responsibilities in a forward-thinking and impactful setting.

Key Responsibilities

  • Oversee the operation of the Delos Cloud IT Service Management tool that underpins our IT and business workflows.
  • Assist process owners and key users in configuring their workflows within the tool, ensuring optimal feature utilization.
  • Collaborate across departments to identify additional requirements and explore opportunities to enhance the ITSM tool's functionalities.
  • As the ITSM service owner, manage essential services related to both technical operations and consulting.
  • Provide training and support to team members, ensuring they are well-versed in the tool's capabilities.
  • Act as the primary contact for the ITSM tool, overseeing billing and licensing models, while monitoring incurred and anticipated costs to facilitate intercompany billing.
  • Engage with the tool's manufacturer to incorporate the latest developments and features into our roadmap, aligning with our ITSM strategy.

Qualifications

  • Minimum of 5 years of experience in ITSM consulting, operations, or a related discipline.
  • Extensive knowledge of business process management methodologies, tools, and techniques.
  • Exceptional analytical and problem-solving abilities, capable of addressing complex process-related challenges.
  • Strong project management skills, adept at juggling multiple projects concurrently.
  • Familiarity with process modeling and documentation tools, such as Visio, Adonis, SAP Signavio, or Lucidchart.
  • Proficient in both German and English.

What We Offer

  • A flexible work environment that fosters a healthy work-life balance.
  • Outstanding professional development opportunities.
  • Competitive compensation along with various employee discounts and benefits.
  • Flexible working arrangements, including remote work options and time-off models.
  • Mobility programs, such as company car policies and JobRad.
  • In-office perks: complimentary lunch, beverages, high-quality coffee, and opportunities for outdoor activities.
  • Additional benefits include a company pension plan, share participation options, and a working time account.
  • Comprehensive onboarding process, including a personal buddy system.
  • Our inclusive culture emphasizes health and well-being, ensuring that everyone feels valued and can perform at their best.
  • We believe in harnessing the unique talents and qualities of each individual, investing in our employees to foster confidence and help them reach their full potential.
  • Our commitment to inclusivity and equity drives us to create a better workplace for all.

Delos Cloud is proud to be an equal opportunity employer, dedicated to fostering a diverse and inclusive workforce. We provide accessibility accommodations to applicants with physical and/or mental disabilities.

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