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    About SAPSAP is a leading provider of enterprise software solutions, helping over 400,000 customers worldwide work together more efficiently and use business insight more effectively.Our MissionWe enable our customers to bring out their best by providing innovative solutions that drive business success.Job SummaryWe are seeking a highly skilled IT Technology...


  • Walldorf, Baden-Württemberg, Deutschland SAP Vollzeit

    About SAPSAP is a leading provider of enterprise software solutions, helping over 400,000 customers worldwide work together more efficiently and use business insight more effectively.Our MissionWe enable our customers to bring out their best by providing innovative solutions that drive business success.Job SummaryWe are seeking a highly skilled IT Technology...

IT Service Management Owner

vor 3 Monaten


Walldorf, Baden-Württemberg, Deutschland SAP Vollzeit

About Delos Cloud

Delos Cloud, an innovative start-up initiated by SAP, aims to provide a sovereign cloud platform tailored for the digital transformation of the German public sector. This platform plays a crucial role in executing the German Administrative Cloud Strategy (DVS), adhering to all pertinent data protection, IT security, and confidentiality standards set by the BSI. As a reliable partner to federal, state, and local IT service providers, Delos Cloud enhances their service offerings, presenting you with diverse and engaging responsibilities in a forward-thinking and impactful setting.

Key Responsibilities

  • Oversee the operation of the Delos Cloud IT Service Management tool that facilitates our IT and business workflows.
  • Assist process owners and key users in configuring their processes within the tool, ensuring the appropriate features and functionalities are utilized.
  • Collaborate across departments to identify additional requirements and explore opportunities to enhance the capabilities of the ITSM tool.
  • As the ITSM service owner, manage the essential services related to your domain, encompassing both technical operations and advisory services.
  • Provide training and support to team members, ensuring they possess the necessary expertise regarding the tool and its functionalities.
  • Act as the primary contact for the ITSM tool, overseeing billing and licensing models, while monitoring actual and projected costs to ensure accurate intercompany billing.
  • Engage with the software vendor to incorporate the latest developments and features into the roadmap, aligning with our tool and ITSM strategy.

Qualifications

  • Minimum of 5 years of experience in ITSM consulting, operations, or a related field.
  • Extensive knowledge of business process management methodologies, tools, and techniques.
  • Exceptional analytical and problem-solving abilities, with a knack for addressing complex process-related challenges.
  • Strong project management capabilities, adept at juggling multiple projects simultaneously.
  • Familiarity with process modeling and documentation tools such as Visio, Adonis, SAP Signavio, or Lucidchart.
  • Proficient in both German and English.

What We Offer

  • A flexible work environment that encourages a healthy balance between personal and professional life.
  • Outstanding development opportunities for career advancement.
  • Competitive salary along with various employee discounts and vouchers.
  • Flexible working arrangements, including options for remote work and time-off models.
  • Mobility programs, such as company car policies and bike leasing options.
  • In-office perks including complimentary lunch, beverages, and opportunities for outdoor activities.
  • Additional benefits like a company pension plan, share participation options, and a working time account.
  • Comprehensive onboarding process, including a personal buddy system.
  • A culture that prioritizes inclusion, health, and well-being, ensuring everyone feels valued and can perform at their best.

Commitment to Inclusion

Delos Cloud is dedicated to fostering a diverse and inclusive workplace. We believe that our strength lies in the unique skills and perspectives each individual brings to our organization. We invest in our employees to build confidence and help everyone reach their full potential. Our commitment to equality ensures that all talent is recognized and nurtured, contributing to a more equitable world.