Account Growth Specialist

vor 1 Woche

Frankfurt am Main, Hessen, Deutschland Workiva Germany GmbH Vollzeit

About the Role

As a Customer Success Manager at Workiva Germany GmbH, you will play a critical part in driving the success of our customers on the Workiva platform. Your primary mission will be to maximize our customers' value from the platform through developing and maintaining close relationships with management, product adoption sponsors, and/or key stakeholders throughout the customer lifecycle.

Key Responsibilities

  • Drive customer adoption of Workiva solutions and continuously demonstrate product value to your customers.
  • Regularly engage with senior stakeholders / champions through meetings, calls, and on-site visits to review their progress, address any concerns, and identify opportunities for additional services or features.
  • Work closely with clients to understand their needs and objectives, ensuring they derive maximum value from our solutions. Provide insights and best practices to optimize their usage of the Workiva platform.
  • Consult on best practices, workflows, and management business reviews.
  • Identify risks within named accounts & take appropriate actions to manage and/or escalate to an efficient resolution.
  • Record customer activity, outcomes, issues, and communication in customer management tools.
  • Advocate for customers internally by providing continuous feedback to Workiva's Sales, Implementation, Marketing, Product, & Engineering teams.
  • Drive customer retention and growth by identifying and pursuing opportunities for renewals, upselling, and cross-selling additional Workiva solutions in collaboration with sales.
  • Use CRM tools to track customer communication, issues, and metrics.

Requirements

  • Undergraduate Degree or equivalent combination of education and experience in a related field.
  • 2+ years of related experience in Customer Success, Customer Service or Account Management and Sales.
  • Fluency in German and English.

Preferred Qualifications

  • Experience of working in a high growth technology organization - preferably SaaS.
  • Experience working closely with the CFO function within large corporate organizations or finance departments is highly desirable.
  • Experience driving customer retention and growth by identifying and pursuing opportunities for renewals, upselling, and cross-selling additional solutions in collaboration with sales.
  • Knowledge of working with clients to understand their needs and objectives, ensuring they derive maximum value from our solutions.
  • Ability to analyze and understand complex problems and translate them into simple solutions.
  • Expert communication & presentation skills with a high-level of comfort delivering consultative recommendations to executives & management teams.
  • Self-starter with ability to manage time and prioritize competing demands.

Travel Requirements & Working Conditions

  • Up to 10% travel annually.
  • Reliable internet access for any period of time working remotely, not in a Workiva office.

  • Account Growth Specialist

    vor 2 Wochen

    Frankfurt am Main, Hessen, Deutschland Kerry Vollzeit

    Job Summary:Kerry is seeking a Senior Business Development Manager to drive growth in Northern Europe, focusing on Meat Technology Customers. This role offers an opportunity to work remotely from home.Key Responsibilities:Leverage sales tools to convey Kerry's value proposition to clients and promote our product collections in priority areas.Implement...

  • Account Growth Specialist

    Vor 6 Tagen

    Frankfurt am Main, Hessen, Deutschland Kerry Vollzeit

    Job Summary:Kerry is seeking a Senior Business Development Manager to drive growth in Northern Europe, focusing on Meat Technology Customers. This role offers an opportunity to work remotely from home.Key Responsibilities:Leverage sales tools to convey Kerry's value proposition to clients and promote our product collections in priority areas.Implement...

  • Business Growth Specialist

    vor 1 Woche

    Frankfurt am Main, Hessen, Deutschland Ebury Vollzeit

    Ebury is a leading FinTech firm, recognized as one of the top European Fintechs to work for by AltFi. We offer a range of innovative financial solutions, including FX risk management, trade finance, currency accounts, international payments, and API integration.About the RoleThe Junior Sales Specialist plays a crucial role in driving business growth and...

  • Business Growth Specialist

    Vor 6 Tagen

    Frankfurt am Main, Hessen, Deutschland Ebury Vollzeit

    Ebury is a leading FinTech firm, recognized as one of the top European Fintechs to work for by AltFi. We offer a range of innovative financial solutions, including FX risk management, trade finance, currency accounts, international payments, and API integration.About the RoleThe Junior Sales Specialist plays a crucial role in driving business growth and...

  • Business Growth Specialist

    Vor 4 Tagen

    Frankfurt am Main, Hessen, Deutschland Ebury Vollzeit

    Ebury is a leading FinTech firm, recognized as one of the top European Fintechs to work for by AltFi. We offer a range of innovative financial solutions, including FX risk management, trade finance, currency accounts, international payments, and API integration.About the RoleThe Junior Sales Specialist plays a crucial role in driving business growth and...

  • Business Growth Specialist

    Vor 4 Tagen

    Frankfurt am Main, Hessen, Deutschland Ebury Vollzeit

    Ebury is a leading FinTech firm, recognized as one of the top European Fintechs to work for by AltFi. We offer a range of innovative financial solutions, including FX risk management, trade finance, currency accounts, international payments, and API integration.About the RoleThe Junior Sales Specialist plays a crucial role in driving business growth and...

  • Senior Account Executive

    Vor 3 Tagen

    Frankfurt am Main, Hessen, Deutschland Oracle Vollzeit

    About the RoleWe are seeking a highly skilled Senior Account Executive to join our Cloud Growth team at Oracle. As a key member of our sales team, you will be responsible for driving revenue growth and expanding our cloud presence with our key customers, including Henkel, PHOENIX Pharma, Merck, and LANXESS.Key ResponsibilitiesDevelop and maintain...

  • Senior Account Executive

    Vor 3 Tagen

    Frankfurt am Main, Hessen, Deutschland Oracle Vollzeit

    About the RoleWe are seeking a highly skilled Senior Account Executive to join our Cloud Growth team at Oracle. As a key member of our sales team, you will be responsible for driving revenue growth and expanding our cloud presence with our key customers, including Henkel, PHOENIX Pharma, Merck, and LANXESS.Key ResponsibilitiesDevelop and maintain...

  • Account Growth Specialist

    vor 1 Woche

    Frankfurt am Main, Hessen, Deutschland Frost & Sullivan Vollzeit

    About the RoleFrost & Sullivan is seeking a highly skilled and experienced Business Development professional to join our team in Frankfurt, Germany. As a key member of our Business Development team, you will be responsible for driving new business growth and expanding our client base across various industry sectors.Key ResponsibilitiesDevelop and execute...

  • Account Growth Specialist

    vor 1 Woche

    Frankfurt am Main, Hessen, Deutschland Tschach Solutions GmbH Company Vollzeit

    About the RoleThis role will be responsible for supporting renewals through proactive engagement with the Account and identifying upsell and cross-sell opportunities of existing clients. The role will also require close collaboration with the rest of the regional sales team to maximize revenue opportunities.Responsibilities:Establish and Maintain Client...

  • Account Growth Executive

    Vor 6 Tagen

    Frankfurt am Main, Hessen, Deutschland Tebubio Vollzeit

    About the RoleWe are seeking a highly motivated and experienced Business Development Manager to join our team at Tebubio. As a key member of our sales team, you will be responsible for developing and executing business growth strategies to drive revenue and expand our customer base in the South-West Germany region.Key ResponsibilitiesDevelop Business in...

  • Account Growth Executive

    vor 1 Woche

    Frankfurt am Main, Hessen, Deutschland Tebubio Vollzeit

    About the RoleWe are seeking a highly motivated and experienced Business Development Manager to join our team at Tebubio. As a key member of our sales team, you will be responsible for developing and executing business growth strategies to drive revenue and expand our customer base in the South-West Germany region.Key ResponsibilitiesDevelop Business in...

  • Senior Account Manager

    vor 2 Wochen

    Frankfurt am Main, Hessen, Deutschland Kerry Vollzeit

    Job Summary:Kerry is seeking a Senior Account Manager to drive growth in Northern Europe, focusing on Meat Technology Customers. This role offers an opportunity to work remotely from home.Key Responsibilities:Leverage sales tools to convey Kerry's value proposition to clients and drive business growth.Promote Kerry's product collections in priority areas and...

  • Senior Account Manager

    Vor 6 Tagen

    Frankfurt am Main, Hessen, Deutschland Kerry Vollzeit

    Job Summary:Kerry is seeking a Senior Account Manager to drive growth in Northern Europe, focusing on Meat Technology Customers. This role offers an opportunity to work remotely from home.Key Responsibilities:Leverage sales tools to convey Kerry's value proposition to clients and drive business growth.Promote Kerry's product collections in priority areas and...

  • Senior Account Executive

    vor 11 Stunden

    Frankfurt am Main, Hessen, Deutschland Oracle Vollzeit

    Unlock Business Potential with Oracle CloudOracle is revolutionizing the digital landscape, empowering nearly half a million businesses worldwide to transform untapped potential into tangible business value. Our Cloud Technology portfolio offers customers the flexibility to operate their IT with predictability, security, and reduced costs, leveraging cloud...

  • Senior Account Executive

    vor 11 Stunden

    Frankfurt am Main, Hessen, Deutschland Oracle Vollzeit

    Unlock Business Potential with Oracle CloudOracle is revolutionizing the digital landscape, empowering nearly half a million businesses worldwide to transform untapped potential into tangible business value. Our Cloud Technology portfolio offers customers the flexibility to operate their IT with predictability, security, and reduced costs, leveraging cloud...

  • Senior Account Executive

    vor 18 Stunden

    Frankfurt am Main, Hessen, Deutschland Oracle Vollzeit

    Unlock Business Potential with Oracle CloudOracle is revolutionizing the digital landscape, empowering nearly half a million businesses worldwide to transform untapped potential into tangible business value. Our cloud technology portfolio offers customers the flexibility to operate their IT with predictability, security, and reduced costs, with cloud...

  • Senior Account Executive

    vor 18 Stunden

    Frankfurt am Main, Hessen, Deutschland Oracle Vollzeit

    Unlock Business Potential with Oracle CloudOracle is revolutionizing the digital landscape, empowering nearly half a million businesses worldwide to transform untapped potential into tangible business value. Our cloud technology portfolio offers customers the flexibility to operate their IT with predictability, security, and reduced costs, with cloud...

  • Client Relationship and Business Growth Specialist

    vor 4 Wochen

    Frankfurt am Main, Hessen, Deutschland Bruin Vollzeit

    Bruin, a prominent global investment management firm, is expanding its operations in the BeNeLux region and is in search of a Client Relationship and Business Growth Specialist to enhance their team on a permanent basis.In this role, you will report directly to the Head of Distribution and collaborate closely with the Sales team. Your key responsibilities...

  • Strategic Enterprise Account Executive, Business Growth Specialist

    Vor 7 Tagen

    Frankfurt am Main, Hessen, Deutschland MongoDB Vollzeit

    MongoDB is a leading provider of cloud-based database solutions, empowering innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unlock the potential of...