Regional IT Service Delivery Leader

vor 2 Wochen

Munich, Bayern, Deutschland HCLTech Germany Vollzeit

HCLTech Germany is seeking a Regional IT Service Delivery Manager to oversee and manage all aspects of service delivery for our EMEA region.

In this crucial role, you will be the primary point of contact for regional clients, ensuring seamless delivery of infrastructure and application services. You will lead diverse teams, including global resources, to achieve operational excellence and client satisfaction.

Your Responsibilities:

  • Provide strategic direction and oversight for all IT service delivery activities within the EMEA region.
  • Manage a comprehensive portfolio of services, encompassing application maintenance support, infrastructure support, and program management.
  • Drive financial performance by managing the regional P&L, ensuring profitability and growth objectives are met.
  • Cultivate strong relationships with key client stakeholders, effectively communicating service updates and addressing concerns.
  • Lead and motivate high-performing teams, fostering a collaborative and results-oriented environment.
  • Oversee demand management for the region, aligning resources to meet evolving business needs.

Your Qualifications:

  • 15+ years of proven experience in IT, with a strong background in managing ERP applications and custom-built software solutions.
  • Extensive expertise in managing Application Maintenance Support (AMS) engagements and leading global teams.
  • Deep understanding of various application domains, including ERP, open-source/custom applications, platform support, and digital technologies.
  • Exceptional communication and interpersonal skills, with a proven ability to build and maintain strong client relationships.
  • Solid knowledge of ITIL framework and best practices.
  • Demonstrated success in managing P&L for IT service delivery operations.

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