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Technical Team Lead

vor 2 Monaten

Munich, Bayern, Deutschland Richemont Vollzeit
Job Description

About the Role

We are seeking an experienced IT Team Leader to join our team at Richemont. As a key member of our IT department, you will be responsible for leading a team of technical professionals and overseeing the delivery of IT services to support our business operations.

Key Responsibilities

  • People Management
    • Manage a team of technical professionals, providing guidance and support to ensure the successful delivery of IT services.
    • Recruit, coach, and develop team members to achieve their full potential.
    • Define and maintain an evolution plan for the team, ensuring continuous improvement and growth.
    • Maintain a positive and productive working relationship with the Local HR department.
    • Organize team shifts to ensure adequate coverage and support for business operations.
  • Finance Management
    • Participate in the budgeting process, providing input and recommendations to ensure alignment with business objectives.
    • Prepare and submit financial reports and analysis to support business decision-making.
    • Propose changes or amendments to the budget as needed to ensure effective resource allocation.
  • Project Management
    • Participate in the development of project roadmaps and 3-year plans, ensuring alignment with business objectives.
    • Capture and book resources to support project delivery, ensuring timely and effective execution.
    • Follow and promote the Group Technology project management methodology, ensuring consistency and best practices.
  • Service Management
    • Monitor and report on the delivery and support of business services, identifying areas for improvement.
    • Detect and report on any patterns or malfunctions, ensuring prompt resolution and minimal disruption.
    • Produce and share KPIs, maintaining acceptable evolution trends and promoting operational excellence.
    • Promote best practices and ensure adherence to Group Technology standards.

Requirements

  • Technical Skills
    • Intermediate knowledge of Windows OS, MacOS, Android, and Mobile iOS.
    • Strong knowledge of Microsoft Office, particularly MS Office and collaboration tools (Teams, SharePoint, OneDrive).
    • Basic knowledge of Device MDM (AirWatch, Intune).
    • Basic knowledge of Active Directory and Identity & Management tools (Saviynt).
    • Basic knowledge of Networking (mainly Cisco) and voice solutions (mainly Cisco based).
  • Project Management
    • Organized and autonomous, with solid communication and analytical skills.
    • Proactive and team-oriented, with a client-focused approach.
    • Agile methodology experience is a plus.
  • Service Management
    • Detailed knowledge of Service Now or similar tools for incident, problem, change, and asset management.
    • Deep knowledge of ITIL processes, particularly incident, change, problem, and asset management.
  • Soft Skills
    • People management experience, particularly with small teams.
    • Good communication and problem-solving skills.
    • Active listening and empathy.
  • Languages
    • Fluent in German (C1-C2) and English (C1-C2).
  • Experience
    • Experience in a similar position is required.