Manager of Operations – Excellence in Execution
vor 3 Monaten
About the Position
The Manager of Operations – Excellence in Execution will spearhead Operations Strategy & Leadership for our Subway Market Operations across EMEA. This role is crucial in ensuring that SMO Field Teams are equipped with the essential tools, systems, reporting, and support to consistently implement the business strategy and achieve performance enhancements.
If you believe this role aligns with your career aspirations, prepare to be Bold, Empowered, Accountable, and ready to enjoy Fun in a dynamic and agile work environment.
Key Responsibilities:
- Restaurant Excellence - Enable Execution: Act as the primary operations liaison for key SMO stakeholders (DFPs / HFPs) in the NNDACH region (and other designated territories) to ensure that field teams have the requisite tools, systems, reporting, and support from the broader organization. This role aims to effectively execute the brand strategy in the market while fostering a continuous improvement culture to refine EMEA Ops Strategy.
- Restaurant Excellence - Primary Internal Operations Customer: Serve as the main internal Operations customer for the wider Operations team (e.g., Ops Tech and L&D) and cross-functional projects (e.g., Marketing, Development). Establish a clear RACI framework to empower SMO (Field Operations) to concentrate on operational execution and enhance business performance through FZEs.
- Restaurant Excellence - GTM Strategy: Collaborate with regional Restaurant Excellence SMEs to define brand standards and expectations for above-restaurant operations (Field Support) and develop comprehensive strategies, tools, and systems for effective field team deployment.
- Commercial Success - Profitable Restaurant Operating Model: In partnership with regional Restaurant Excellence SMEs, take ownership of the in-restaurant operating model for FZEs, ensuring the development and maintenance of an efficient model that supports FZE profitability while aligning with brand strategy.
- Commercialization: Ensure clear accountability and stage gates for projects impacting restaurant operations in the NNDACH region (and other designated territories). Provide operational requirements and timelines to project governance.
- FZE Support Services: Collaborate with Franchise Services Coordinators & Operations Specialists to guarantee consistent support and accountability for Franchisees, continuously refining support processes to enhance efficiency.
- Restaurant Excellence - Field Training Support: Work with EMEA L&D leadership & SMO leadership to ensure that field training needs are executed to Brand Standards and prioritized in alignment with overarching business strategies.
Required Skills and Qualifications:
- Bachelor's Degree with 5-10 years of experience in QSR, restaurant, or food retail; demonstrated team management and strong business acumen.
- Excellent interpersonal and written communication skills, with the ability to build compelling business cases for leadership and stakeholders.
- Self-motivated team player who brings enthusiasm and energy to the workplace, with strong cross-functional experience.
- Ability to balance strategic thinking with a hands-on approach to support operational needs.
- Experience in QSR/Restaurant/Retail is advantageous but not mandatory.
- Experience in a Franchise model is a plus.
What We Offer:
- Comprehensive Insurance Plans (Medical/Life)
- Pension Scheme
- Competitive Bonus Structure
- Mobility Allowance
- Tuition Reimbursement
- Company Holidays
- Employee Resource Groups
- Volunteering Opportunities
- And Much More...
Additional Information:
- Job Family: Historical
- Pay Type: Salary
- Employment Type: Regular
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