Operations Manager – Operations Excellence

vor 4 Wochen

Köln, Nordrhein-Westfalen, Deutschland Subway Vollzeit
About the Role

The Operations Manager – Operations Excellence will be responsible for providing strategic leadership and direction to our Subway Market Operations territories throughout EMEA. This role will ensure that SMO Field Teams have the necessary tools, systems, and reporting to execute the business strategy consistently and drive performance improvement.

Key Responsibilities
  • Restaurant Excellence - Enable Execution: Collaborate with key SMO stakeholders to ensure that the field team has the necessary tools, systems, and reporting to effectively execute the brand strategy in market.
  • Restaurant Excellence - Primary Internal Operations Customer: Serve as the primary internal Operations customer for the wider Operations team and cross-functional interfaces to ensure a clear RACI is defined and supported.
  • Restaurant Excellence - GTM Strategy: Develop the overarching strategy, tools, and systems to support effective field team deployment and drive performance.
  • Commercial Success - Profitable Restaurant Operating Model: Own the in-restaurant operating model for FZEs to ensure an efficient and effective model is developed and maintained.
  • Commercialization: Ensure clear stage gates and accountability for projects impacting restaurant operations and provide feedback to project governance.
  • FZE Support Services: Provide consistent support and accountability to our Franchisees and continuously work to refine the support process and responsibilities.
  • Restaurant Excellence - Field Training Support: Ensure that Field training needs are being executed to Brand Standard and are being effectively prioritized in pursuit of the overarching business strategy.
Requirements
  • Bachelor's Degree and 5-10 years QSR, restaurant or food retail experience; Team Management and above store level with strong business and team management acumen.
  • Strong interpersonal and written communication skills, building business cases and articulating them for leadership and other internal/external stakeholders.
  • Self-motivated team player that brings excitement and enthusiasm to work each day and has strong cross-functional experience.
  • Balances strategic acumen whilst being willing to roll-up sleeves to support the work.
  • QSR/Restaurant/Retail experience a plus, but not required.
  • Experience working in a Franchise model a plus.
What We Offer
  • Insurance Plans (Medical/Life)
  • Pension
  • Competitive Bonus
  • Mobility Allowance
  • Tuition Reimbursement
  • Company Holidays
  • Employee Resource Groups
  • Volunteering time
  • And Many More.....

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