Customer Service Specialist

vor 4 Wochen


Essen, Nordrhein-Westfalen, Deutschland Gelford GmbH Gebäudereinigung und Dienstleistungen Vollzeit

Become an Integral Part of Our Customer Support Division

Are you dedicated to delivering outstanding service even in challenging conditions? We are seeking a Customer Service Specialist in our Winter Services department, which is currently experiencing significant growth, to ensure that our expanding customer base and their inquiries receive the attention they deserve.

Key Responsibilities

Your Role Will Involve:

  • Expert Customer Interaction: Serve as the primary contact for all customer inquiries related to Winter Services.
  • Proposal Development and Follow-Up: Quickly respond to requests for quotes, prepare offers utilizing Excel, and enhance conversion rates through diligent follow-up communications.
  • Telephone Assistance: Offer knowledgeable support to customers, suppliers, and subcontractors when challenges arise.
  • Record Keeping: Ensure precise documentation in our ERP system to facilitate accurate order processing and support team operations.
Required Qualifications

What You Bring:

  • Background in customer service and quoting, ideally in a service-focused environment.
  • Genuine interest in the Winter Services industry.
  • Strong communication abilities, both written and spoken.
  • Willingness to work shifts during peak winter periods to provide comprehensive client support.
  • Proficiency in Microsoft Office applications.
What We Provide

Our Offerings Include:

  • A vibrant work atmosphere where your contributions are appreciated, allowing you to influence processes.
  • A results-oriented focus, with the autonomy to determine your approach.
  • A supportive team that values freedom, enjoys their work, and welcomes new members.
  • Options for remote work and flexible scheduling, along with corporate benefits such as a pension plan.

About Gelford GmbH:

We are Gelford GmbH, a reputable family-owned service company specializing in building cleaning and various services. With decades of experience, we are committed to delivering quality solutions to our clients.

We look forward to your interest.



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